FlowHunt

What is FlowHunt

FlowHunt is an innovative AI tool and chatbot builder aimed at simplifying workflow automation. It offers a visual interface where users connect blocks to create custom automation flows without any coding knowledge.

The platform includes an extensive template library with pre-built flows for various use cases. It features custom knowledge bases and real-time internet access, allowing users to customize chatbots for tasks like customer support, sales, lead generation, and many more.

For more details, visit the FlowHunt website.

How to integrate LiveAgent with FlowHunt

There are multiple ways you can benefit from integrating FlowHunt with LiveAgent:

• FlowHunt as LiveAgent’s main provider of AI-powered features
• Independent AI Chatbot with a smooth transition to human support
• Automate processes by triggering the Flows using LiveAgent rules

We’ll break down each option in detail below.

FlowHunt as LiveAgent’s AI provider

You can choose FlowHunt as an AI provider within LiveAgent’s settings. (To be released soon, expected in Q1 2025).

FlowHunt as a Chatbot

You can connect the FlowHunt Chatbot to LiveAgent to answer routine queries, perform smooth human handoff, generate leads, and more. Thanks to the AI agent’s smart decision-making, it knows exactly when to escalate to human support. A simple click of a button then transforms the chatbot into the LiveAgent live chat window.

Integrating LiveAgent into the Flow

To integrate with LiveAgent, you’ll need your Button ID and LiveAgent URL. Here’s how to get them:

1. In LiveAgent, navigate to Configuration -> Chat -> Chat Buttons.
2. Pick the Chat Button you want to integrate with FlowHunt and click Edit.
3. Go to the Integration tab of the settings.
4. Copy your LiveAgent URL from the integration code. Use this link structure: https://yourcompany.ladesk.com

5. Copy your Button ID from the “LiveAgent.createButton” row:

6. Hold on to these. You will need them while creating the chatbot Flow.

Creating the Chatbot Flow

1. Sign-in (or Sign-up) to get into the FlowHunt account you want to connect to LiveAgent.
2. In the left-hand menu, click on Flow Library and search for “LiveAgent”. Click on the “Chatbot with LiveAgent Integration” template.

3. In the Flow Detail, click the “Add to my flows” button.

4. You will see the Flow canvas, which has several components already connected. Find and click the “LiveAgent Human Assist tool” component. Insert the Button ID (step 5) and URL (step 4) you’ve copied earlier.

5. Now click the “Tool calling Agent” component and define your instructions for the chatbot in the “System message” field. This field’s purpose is to give the Chatbot a role, goal, and backstory to fit your needs.

6. Click on the “Message Widget” component to customize the chatbot’s welcome message.

7. Once you’re done editing the components, click the “Save Flow” button in the top right corner.
8. To leave the Flow editor, click on the back arrow in the top left.

Creating the Chatbot Knowledge Base

To give relevant and up-to-date answers, the Chatbot needs access to the right information. You can achieve this by specifying your own knowledge sources or even giving the chatbot internet access.

Adding Knowledge Sources

1. Locate knowledge sources in the left-hand menu
2. Pick the option you want to add first:
   • Schedules (To add your website or specific URLs)
   • Questions & Answers (To add pre-defined answers to specific questions)
   • Documents (To upload documents and media)
3. If you want the chatbot to only use specific schedules and documents from your library, you can define this back in the Flow. Click the “Document Retriever” component and select specific document categories and schedules from the drop-down menu.

Connecting Real-time Internet Access

You can broaden your chatbot’s knowledge by giving it real-time access to Google Search or other online databases and social media. However, this makes you lose full control over the used information. Beware that Internet access may result in your chatbot giving unwanted answers, such as recommending competitors or providing false information.

1. To give the chatbot Google access, locate the Retrievers -> “GoogleSearch” component.
2. Drag it in and connect it to the Tool Calling Agent as a Tool.
3. Feel free to set up search results limits.
4. You can continue expanding the knowledge sources by adding more tools and retrievers.

Turning The Flow Into a Chatbot

1. Once you have your Flow and Knowledge Sources ready, go to Chatbots in the left-hand menu and click “Add Chatbot”

2. Give the Chatbot a name. This name will be visible to all visitors.
3. In the “Used Flow” field, select the previously created Flow.
4. Make sure “Chat button” is selected as the Chatbot Style.
5. That’s all you need. You can continue to advanced settings or just click the “Create new Chatbot” button now.

6. Now the chatbot is done, go to Edit Chatbot and copy the integration code.

7. Insert the integration code to your website before the tag of your page (in the same way as for the LiveAgent chat widget).

Using the FlowHunt chatbot with LiveAgent

Once LiveAgent is integrated with FlowHunt Chatbot, the AI agent will offer human support whenever it can’t answer a question or detects that the user might prefer talking to a human. Of course, the Contact Support button can also be triggered by specifically asking to be transferred.

The button says “Contact support” by default, but you can change this in the Button Text field of the component:

When the button is clicked, the FlowHunt bot immediately transforms into your LiveAgent chat window:

You can test it out and send a message. It should land in your LiveAgent inbox immediately.

FlowHunt for process automation

You can also create and trigger various automation flows in Flowhunt using LiveAgent rules. For example, FlowHunt can automatically create ticket notes to summarize chats and analyze user sentiment. It can also prepare you for calls and meetings by researching and analyzing clients and their companies.

Want to learn more about automation use cases or have any automation requests? Just contact the FlowHunt team at support@flowhunt.io or book a demo to help you set up what you need.