Klaus

Integrate Klaus with LiveAgent to enhance customer support by providing efficient feedback and performance management for your team, improving workflow and agent performance.

Klaus integration

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What is Klaus?

Klaus is a customer service QA and conversation review software that makes giving internal feedback a much easier thing for customer support teams. It’s easy to improve your team’s performance with internal ratings and other features.

How can you use it?

Klaus integration for LiveAgent allows you to give feedback to your team easily. After you activate the integration, you can download LiveAgent tickets inside. You can then rate them according to various criteria, judge the ticket quality, and see the weak spots of your agents.

Benefits

Rate your agents and tickets from LiveAgent
Give feedback according to various criteria
Improve your workflow
Manage your agents’ performance

Frequently Asked Questions

What is Klaus?
Klaus is a platform that allows a manager/supervisor to rate the performance of the company's customer support or service.
Why should you integrate Klaus with your LiveAgent help desk?
Integrating Klaus will help you get a better overview of your agents' performance and allow you to give feedback to your team efficiently.

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