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Redspot integration
Founded in Denmark in 2002, Redspot initially set up WiFi hotspots in cafés, hotels, and private hospitals. They made a groundbreaking move as the first in Europe to provide outdoor WiFi in a major metropolitan area. This milestone took place in Aarhus, Denmark’s second-largest city, in collaboration with Hewlett Packard, Tiscali, and local businesses, including Magasin, offering free usage to the public.
After successfully establishing outdoor WiFi, Redspot expanded its services to provide wireless Internet access to individuals. In 2004, shifting its focus, Redspot entered the internet telephony market. Pioneering in Denmark, they were the first to introduce international Flat Rate plans, securing their position as a market leader.
Redspot’s VoIP services quickly gained recognition for their excellence. They were lauded as having the “Best sound quality and deal” by Politiken, a leading Danish newspaper, and named the “Best choice” by Penge & Privatøkonomi, Denmark’s top Money & Personal Finance magazine.
Redspot is the only Danish SIP trunk provider that does not charge call setup fees, which alone make up up to 30% of a phone bill and much more for users who make many very short calls.
How can you use it?
LiveAgent has partnered with Redspot to simplify the integration of Redspot numbers into your call center. The best news? LiveAgent doesn’t charge any extra fees for this connection.
To connect Redspot with your LiveAgent call center, just log in to your LiveAgent account and follow the provided instructions. It’s easy and hassle-free!
1. Log in to your LiveAgent account
2. Navigate to Numbers
3. Search for Redspot
4. Click on add
5. Insert required credentials
Cost of integrating Redspot:
LiveAgent subscription includes integration at no extra cost, whereas Redspot offers its services for a fee as they are a separate business.
Benefits of Redspot:
- Cost-effective
- Scalability
- Flexibility
- Access in Denmark
- Valued support via e-mail and phone
- Lots of features and integrations
Would you like to learn more about how call center software works? Check out the video below.
Don't have LiveAgent yet?
No problem! LiveAgent offers a 30-day free trial where you can test the free Redspot integration!
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