Searching for an alternative to Kustomer?

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Fed up with your help desk software?

Looking for an alternative to Kustomer customer service platform? Switch to LiveAgent and provide world-class customer service from our omnichannel platform. Add a little of human touch to your customer interaction and improve customer engagement while saving on one of our affordable pricing plans.

Create the best customer experience possible with the right tools backing up your customer support team. Improve your agent productivity with our multi-channel ticketing system.

Keep on reading to find out more about LiveAgent or try it out with our free 30-day trial today.

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Kustomer vs LiveAgent at a glance

Feature	LiveAgent	Kustomer
Ticketing	✅Yes	❌No
Live Chat	✅Yes	✅Yes
Call Center	✅Yes	❌No
Self-Service	✅Yes	✅Yes
Facebook	✅Yes	✅Yes
Twitter	✅Yes	✅Yes
Instagram	✅Yes	✅Yes
Viber	✅Yes	❌No
WhatsApp	✅Yes	✅Yes
Knowledge Base	✅Yes	✅Yes
Customer Forum	✅Yes	❌No
Automation and Rules	✅Yes	✅Yes
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	❌No
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	✅Yes
Unlimited Websites	✅Yes	✅Yes
Unlimited Chat Buttons	✅Yes	✅Yes
Unlimited Tickets/Mails	✅Yes	✅Yes
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	❌No

Toolset with emphasis on customer satisfaction

Create an exceptional customer experience across favourite customer service channels and go above customer expectations. LiveAgent has the right tools to help your customer service team provide the best customer experience.

Solve issues across channel with our feature-rich ticket management platform that covers emails, live chat, call center, knowledge base, and social media – Facebook, Twitter, and Instagram. Every one of them is backed up by advanced features to boost agent efficiency and help you create a powerful help desk.

Powerful customer service toolset covers everything

A powerful customer service portal made by you

A single tool like Knowledge base can make all the difference for the entire customer experience. Knowledge base for customers is a great productivity feature that allows your advanced customers to solve issues by themselves with the help of useful articles.

Our WYSIWYG editor makes it easy to create useful articles full of useful information. You can also customize branding options and create a knowledge base that represents your business objectives and identity. Knowledge base is simply a convenient self-service option and an essential feature for any help desk.

I want the customer portal

Personalized customer portal with customization options

Improve your response time with enhanced functionality

Customer service experience depends on frictionless agent experience with your help desk software. LiveAgent has everything you need for better customer relationship management. Increase your average response speed with the fastest live chat widget on the market, connect your social channels and even Viber and WhatsApp.

Everything is backed up by essential features that make your workflows smooth. Create intelligent automations that sort out your communication and saves you from agent collision. Track customer history, add tags, notes, filters or create a large amount of integrations that connect your workflow into a single interface.

The all purpose modern customer service software

Easy to use customer service software with great customer care

We want to provide answers to customer requests, just like you do. That’s why our consulting customer service is available 24/7 to everyone who seeks information.

Leave us a message via email or live chat, give us a call or have a look at our customer portal whenever you need help or when you want to do some product learning. You can also read articles in our LiveAgent academy to get information about how contact centers work, how to improve customer satisfaction in any circumstances.

We do our best to fulfill customer expectation

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO

LiveAgent Product Tour | Live AgentP0Y0M0DT0H0M145S

Live AgentOctober 14, 2024

Ready to become a satisfied customer?

Come on a tour of LiveAgent and start your free 30-day trial today. No strings attached and no credit card information required. If you’ve already decided to go for one of our plans, you can have a look at them here.

LiveAgent has affordable pricing model suitable for businesses of most sizes. So, are you ready? Click the button below and start right away.

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