Are you searching for a different solution for your help desk? LiveAgent is a great piece of software that is packed with tools and features to help you provide better customer support.
LiveAgent is the most reviewed and #1 rated help desk software for SMB. Stay closer to your customers and help them faster with LiveAgent.
Besides many other features, LiveAgent also supports call center integration. It’s quick and easy to set up!
Over 175 + features to make your work flow easier and more enjoyable.
LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.
Feature | LiveAgent | LeadDesk |
---|---|---|
Ticketing | ✅Yes | ✅Yes |
Live Chat | ✅Yes | ✅Yes |
Call Center | ✅Yes | ✅Yes |
Self-Service | ✅Yes | ❌No |
✅Yes | ❌No | |
✅Yes | ❌No | |
✅Yes | ❌No | |
Viber | ✅Yes | ❌No |
✅Yes | ❌No | |
Knowledge Base | ✅Yes | ❌No |
Customer Forum | ✅Yes | ❌No |
Automation and Rules | ✅Yes | ❌No |
API | ✅Yes | ✅Yes |
Interactive Voice Response (IVR) | ✅Yes | ✅Yes |
Video Calls | ✅Yes | ❌No |
Unlimited History | ✅Yes | ❌No |
Unlimited Websites | ✅Yes | ❌No |
Unlimited Chat Buttons | ✅Yes | ❌No |
Unlimited Tickets/Mails | ✅Yes | ❌No |
Unlimited Call Recording | ✅Yes | ✅Yes |
Unlimited 24/7 Support | ✅Yes | ✅Yes |
Give your customers more than just phone support. With LiveAgent, you can provide support via email, live chat, knowledge base, call center or social media like Instagram or Twitter.
Give your customers options and convenience when it comes to communication.
Live chat is an essential tool when it comes to providing customer support. Turn your website visitors into paying customers easily via a live chat widget on your website.
LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. Answer with lightning speed and don’t keep your customers waiting.
Switching to LiveAgent doesn’t mean you have to give up on providing support via phone. Call center is easy to set up, it literally takes minutes. You can make calls via browser, phone or any other equipment of your choice.
LiveAgent takes care of everything for you, so there is no need for 3rd party providers.
You don’t have to pay more to get more. LiveAgent offers you three paid plans that are packed with the best tools and features for providing customer support.
In case you want to, you can always buy separate features to add something extra to your plan without overpaying. Click below to learn more.
Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.
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Join our community of happy clients and provide excellent customer support with LiveAgent.
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