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Help desk software comparison
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Home | LiveCall alternative

Fed up with your help desk software?

Phone support is just the beginning. Get email, live chat, social media and knowledge base to provide your customers with more options.

LiveAgent is the most reviewed and #1 rated help desk software for SMB. Stay closer to your customers and help them faster with LiveAgent.

  • G2 badge for best performer in mid-market spring 2025
  • Software Advice Front Runner for Top Customer Service Software 2025
  • Capterra customer service shortlist badge 2025
  • GetApp category leaders in Customer service software

3 reasons why companies switch to LiveAgent

Call center support

Besides many other features, LiveAgent also supports call center integration. It’s quick and easy to set up!

Rich on features

Over 175 + features to make your work flow easier and more enjoyable. 

Affordable pricing

LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.

LiveCall vs LiveAgent at a glance

FeatureLiveAgentLiveCall
Feature
Ticketing
LiveAgent
✅Yes
LiveCall
❌No
Feature
Live Chat
LiveAgent
✅Yes
LiveCall
❌No
Feature
Call Center
LiveAgent
✅Yes
LiveCall
✅Yes
Feature
Self-Service
LiveAgent
✅Yes
LiveCall
❌No
Feature
Facebook
LiveAgent
✅Yes
LiveCall
❌No
Feature
Twitter
LiveAgent
✅Yes
LiveCall
❌No
Feature
Instagram
LiveAgent
✅Yes
LiveCall
❌No
Feature
Viber
LiveAgent
✅Yes
LiveCall
❌No
Feature
WhatsApp
LiveAgent
✅Yes
LiveCall
✅Yes
Feature
Knowledge Base
LiveAgent
✅Yes
LiveCall
✅Yes
Feature
Customer Forum
LiveAgent
✅Yes
LiveCall
❌No
Feature
Automation and Rules
LiveAgent
✅Yes
LiveCall
❌No
Feature
API
LiveAgent
✅Yes
LiveCall
❌No
Feature
Interactive Voice Response (IVR) 
LiveAgent
✅Yes
LiveCall
❌No
Feature
Video Calls
LiveAgent
✅Yes
LiveCall
❌No
Feature
Unlimited History
LiveAgent
✅Yes
LiveCall
❌No
Feature
Unlimited Websites
LiveAgent
✅Yes
LiveCall
❌No
Feature
Unlimited Chat Buttons
LiveAgent
✅Yes
LiveCall
❌No
Feature
Unlimited Tickets/Mails
LiveAgent
✅Yes
LiveCall
❌No
Feature
Unlimited Call Recording
LiveAgent
✅Yes
LiveCall
❌No
Feature
Unlimited 24/7 Support
LiveAgent
✅Yes
LiveCall
❌No
smart phone calling

A powerful LiveCall alternative

Take you support desk further with emails, live chat, social media and knowledge base. 

Give you customers multiple options to connect with you and turn them into paying customers. You get all of this for a price that won’t ruin your budget. 

The fastest live chat

Live chat provides you the fastest way for your customers to connect with you. You can increase the number of conversions and turn page visitors into paying customers effectively.

LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. Can you keep up?

Watch the website loading time
Book demo with LiveAgent -illustration

Call center support

Call center is easy to set up and easy to use. LiveAgent’s interface will smoothly guide you through the entire process. Connect with your customers via browser, phone or any other equipment of your choice. 

LiveAgent takes care of everything for you, so there is no need for 3rd party providers. You can focus on the important and provide support without additional hassle.

Why companies switch to LiveAgent

  • Roman Bosch
    It’s a pleasure to have a great portal that improves our customer service.
    Roman Bosch , Partly
  • Christine Preusler
    LiveAgent empowers our agents to provide better, faster, and more accurate support.
    Christine Preusler , HostingAdvice
  • Karl Dieterich
    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
    Karl Dieterich , Covomo
  • Hendrik Henze
    We have been using LiveAgent since August and we are really satisfied with it.
    Hendrik Henze , HEWO Internetmarketing
  • Razvan Sava
    Since we are using LiveAgent our response time improved by 60%.
    Razvan Sava , Webmaster Deals
  • Taras Baca
    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
    Taras Baca , XperienceHR
  • Andrej Ftomin
    I have to say, I have never experienced such a professional customer approach.
    Andrej Ftomin , TAZAR Group
  • Matt Janaway
    We find LiveAgent to be the best live chat solution by far.
    Matt Janaway , The Workplace Depot
  • Viviane Carter
    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
    Viviane Carter , CSI Products
  • Christian Lange
    With LiveAgent we’re able to give our customers support wherever they are.
    Christian Lange , Lucky-Bike
  • Jens Malmqvist
    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
    Jens Malmqvist , Projure
  • Catana Alexandru
    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
    Catana Alexandru , Websignal
  • Jan Wienk
    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
    Jan Wienk , All British Casino
  • Allan Bjerkan
    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
    Allan Bjerkan , Norske Automaten
  • Sissy Böttcher
    We like it because it is easy to use and offers great functionality, such as useful reporting features.
    Sissy Böttcher , Study Portals
  • Peter Koning
    We love LiveAgent - it makes supporting our customers easy.
    Peter Koning , TypoAssassin
  • Aranzazu F
    We like to offer our customers the best support experience. That’s why we chose LiveAgent.
    Aranzazu F , Factorchic
  • Rick Nuske
    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
    Rick Nuske , MyFutureBusiness
  • Vojtech Kelecsenyi
    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
    Vojtech Kelecsenyi , 123-Nakup
  • Rafael Kobalyan
    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
    Rafael Kobalyan , Betconstruct
  • Martin Drugaj
    We’ve been using LiveAgent since 2013. We can't imagine working without it.
    Martin Drugaj , Atomer
  • Ivan Golubović
    It's a cost-effective solution that can help you with a large amount of support requests via different channels.
    Ivan Golubović , AVMarket
  • Rustem Gimaev
    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
    Rustem Gimaev , Antalya Consulting Language Center
  • Randy Bryan
    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
    Randy Bryan , tekRESCUE
  • Timothy G. Keys
    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
    Timothy G. Keys , Marietta Corporation
  • Mihaela Teodorescu
    The support team always responded promptly with quick to implement solutions.
    Mihaela Teodorescu , eFortuna
  • Hilda Andrejkovičová
    It helps us categorize the nature of the tickets and statistically track what our clients need most.
    Hilda Andrejkovičová , TrustPay
  • Alexandra Danišová
    We see LiveAgent as a great tool for communicating with customers.
    Alexandra Danišová , Nay
  • Samuel Smahel
    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
    Samuel Smahel , m:zone
  • David Chandler
    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
    David Chandler , Volterman
Savings illustration

Get more and save more

Giving your customers and agents more options doesn’t mean you have to overpay. LiveAgent has three great paid plans that are packed with the best tools and features for providing customer support. 

In case you want to, you can always buy separate features without overpaying for them. Click below and find out more.

Compare plans

Save more with LiveAgent

Compare us to other call center software

Curious to see how we measure up to other popular call center solutions? Check out our comparison pages and discover all that we have to offer.

Related Articles to LiveCall alternative
Great customer service starts with better Help Desk Software. See the benefits of LiveAgent and get started with it in 5 minutes.

Provide excellent customer service.

Discover unparalleled customer support with LiveAgent's all-in-one software. Benefit from 24/7 service, a free trial without a credit card, and seamless integration across 130+ ticketing features. Enhance your business with fast setup, AI assistance, live chat, and more. Choose LiveAgent for exceptional service and satisfied customers.

LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now.

Integrations

Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides.

Try a more personal way of communicating with your customers through LiveAgent's call routing feature. Learn about the benefits and try it out for free.

Call routing

Enhance customer service with call routing! Automatically direct calls to the right agent, reduce costs, and boost satisfaction. Try LiveAgent free!

LiveAgent plans start at $15/agent/mo and include email ticketing, live chat feature, knowledge base, and more. The full package is available at $69/agent/mo.

LiveAgent Pricing

Explore LiveAgent's affordable pricing plans starting at $15/agent/month. Powerful features, 30-day free trial, no credit card needed!"

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