Call center software

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Get started with the best call center software

LiveAgent’s call center software offers the perfect solution for building relationships with features like cloud call center software and VoIP call center software. It supports call center recording software and call center CRM software, making customer interactions easier. Whether you’re a small business or enterprise, our best call center software solution streamlines communication. Try it out today and experience it in action.

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Call center software in your helpdesk

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LiveAgent Call center software in your helpdesk | Live AgentP0Y0M0DT0H0M123S

Youtube video: LiveAgent Call center software in your helpdesk

Live AgentOctober 14, 2024

Why should you choose LiveAgent call center?

Our call center software solution is the perfect addition to our multi-channel help desk software that can help you provide effective customer service. Our solution is ideal for more personal customer relationship management, and for providing quick customer support.

Call center software demo

00:00 / 04:39

Call Center Software Demo LiveAgent | Live AgentP0Y0M0DT0H0M279S

Youtube video: Call Center Software Demo LiveAgent

Live AgentOctober 14, 2024

Explore our call center software

Would you like to see it in action? Take a look at how the LiveAgent’s software call center works and get familiar with our productivity features that can make your workflow a piece of cake. Learn how easy it is to set up and use. It takes just a couple of minutes.

Give your contact center agents powerful call center software

Take a look at how smooth is the experience with LiveAgent virtual call center software. Every tool and features is easily accessible directly in your LiveAgent dashboard for the best agent experience and workflow you can get.

What your Contact center agents get:

Faster resolution rates for time-sensitive issues
Real-time call center monitoring software with call center metrics
Multiple conversation channels in a single interface

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Support team view

Customer view

Get an overview of our call center solution

Take a look at some of the key features in the LiveAgent cloud based call center software, and learn how you can use them to create a great workflow.

Numbers

Calling devices

Calls history

Numbers

Calling devices

Calls history

LiveAgent's call center software features

Discover all of our call center features and learn how you can use them to improve your phone support.

Internal calls

Internal calls is a function that allows you to communicate with you colleagues during their shifts in case of need, alternatively allows you to transfer calls.

Learn more about internal calls

Omnichannel help desk software

Our omnichannel call center software can handle multiple channels – our call center, Facebook, Instagram, Twitter, Viber, live chat, customer portal, email, and more.

Learn more about help desk software

Click-to-call and mail-to capability

Our web based call center has the ability to call any web number. Click the number you’d like to call, and LiveAgent will do the rest. It can also utilize mail-to protocols.

Learn more about call buttons

Call transfers

Our call center has attended and consultative transfers. Attended transfers raise customer satisfaction, and ensure the caller is tied to an agent before the call is terminated.

Learn more about call transfers

VoIP phone call center software

LiveAgent call center integrates with over 99% of VoIP providers with SIP Trunk. Don’t see your preferred VoIP partner? Contact us and we’ll be happy to add it to our list.

Learn more about VoIP partners

Call back features

Increase customer satisfaction by entrusting customers to request callbacks when they don’t have the time to wait, or when your agents are too busy to answer.

Learn more about automatic call back

Outbound call center software

Support your customers by reaching out to them with our manual outbound call center. Improve customer relations, and optimize outbound customer interactions.

Learn more about outbound call center software

Call routing to a personal device

Agents have the option to route incoming calls to a personal device, such as a mobile phone. Use ours via forward to a GSM phone number or our LivePhone app.

Learn more about call routing

Multiple supported call devices and phone numbers

Connect unlimited call devices and phone numbers with your call center solution. LiveAgent is compatible with both hardware and virtual call devices such as softphones.

Learn more about supported call devices

Omnichannel agent desktop

LiveAgent’s all-in-one call center solution offers a context-rich desktop. Give your call center with transitions between answering calls and finding client data.

Learn more about universal inbox

CRM call center software

Your contact center space can ensure your agents provide personalized service at all times with one of our three CRM integrations. You can also use our native CRM tools.

Learn more about CRM integrations

Computer telephony integration (CTI)

Integrate your computers, laptops, and hardware phones with LiveAgent. Answer and make calls with ease, while providing your customers with great customer support.

Learn more about computer telephony integration

In-app push notifications

Enable push notifications in the LivePhone app, and it will alert you with a push notification every time there’s a ringing chat, call, or incoming ticket.

Learn more about in-app push notifications

Call logs

Review your interactions about calls that have been made, received, answered, or missed by agents. Get context on customer history thanks to call center tracking software, which includes call logs and history features.

Learn more about call detail records

Interactive voice response (IVR)

LiveAgent call center software supports IVR trees. Record your own messages or upload pre-recorded files into your LiveAgent voice response system for intelligent routing.

Learn more about interactive voice response

Automatic call distribution (ACD)

Our call center automation software distributes calls according to agent priority or random assignment. Pick which setting suits you, as well as custom settings such as pause times.

Learn more about automatic call distribution

Call center recording software

Get context on customer history with unlimited call recording that stores every call. Play them back anytime to see how to provide an exceptional customer experience.

Learn more about call recording

Softphones

Our business call center software is compatible with many cloud VoIP phone systems. Connect them to your LiveAgent call center and call with devices you prefer.

Learn more about softphone software

Inbound call center software

Our comprehensive call center solution can manage multiple devices for calls. The system notifies you each time someone is trying to call you on any number.

Learn more about inbound call center software

Built-in knowledge base

Provide 24/7 support and improve customer satisfaction even when your agents are offline. Use our call center management software with integrated knowledge base for offline support.

Learn more about knowledge base

Historical reports

Use our historical reports to improve your customer service. Use graphs or charts, offered by our call center reporting software and segment your data in any way you want. Keep track of calls, idle time, and more.

Learn more about reports

Video call software

Our web based call center software enables contact center agents to video chat with customers. Video calls support video, voice and chat without the ability to record.

Learn more about video call software

Fast solutions

Connect with customers faster

Our call center is easy to set up and you can start using it withing a couple of minutes. It’s fully integrated with our multi-channel ticketing system, so you can engage with fast, multi-channel, hybrid communication at all times.

Less waiting and happier customers
Create more personal connections with customers

Find more statistics

20s

Average reach time

Integrate your multi-channel ticketing software with apps you use on a daily basis. We have over 150 integrations available via plugins.

Better reach

Spread your reach and improve your support

Calls are still one of the most popular ways of reaching help desks, which makes calls one of the fastest ways to satisfy your customers. Get one of the most popular customer communication channels and reach more customers.

Calls might not be the most modern communication method, but they are definitely here to stay. They are one of the fastest ways of communication, and they make it a lot easier to increase customer satisfaction.

Use a popular customer communication channel
Reach more customers & solve more issues

Find more statistics

50 %

of all customers make calls

A half of your customer base might be waiting for an option to call you instead of sending emails. Even a few phone lines can improve customer satisfaction.

Quality service

Provide quality customer service

It’s much easier to understand and solve issues over the phone. Calls can help you deal with customers on a different level while allowing you to avoid lengthy conversations via emails. You can also use video calls.

Resolve time-sensitive issues personally
Add video calls and call with customers face to face

Find more statistics

70 %

Average resolution rate

Research shows that calls are one of the most reliable channels for solving issues. Upgrade your toolset for time-sensitive issues or calls with important clients.

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