Searching for an alternative to Freshdesk help desk software?

Discover why LiveAgent is the best Freshdesk alternative on the market.

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Fed up with your help desk software?

Consider LiveAgent as the main solution for your customer service team if you’re looking for alternative customer support platforms. LiveAgent offers all the tools for solving customer issues and creating better relationships with customers.

We offer you more than 125 robust features, great tools, and countless integrations to help you solve customer support tickets fast and easily. Take advantage of email ticketing, live chat, call center, social media features or knowledge base to create a smoother experience with our software and use the most from a single platform.

Interested so far? Keep on reading to find out all of the benefits of LiveAgent or start your 14-day free trial. No credit card information required and no strings attached.

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All the tools you need to provide world-class customer service

LiveAgent is a complete solution ready to tackle the customer support process with a variety of productivity tools. Our extensive range of features helps you solve customer tickets faster while eliminating repetitive tasks and increasing your agent productivity.

The ticketing system turns all customer conversations such as emails into help desk tickets that can be resolved by customer service agents. Placing a live chat widget on your website can pay off with seamless conversations with customers.

Show the world a great customer support experience via social media like Facebook, Twitter, or Instagram. Improve your customer relationship management with LiveAgent call center or create customer portals also known as a knowledge base.

Increase your response time with the fastest live chat

You don’t have to handle requests from customers over emails only. LiveAgent can maintain your agent performance and help complete customer journeys on your website with the fastest live chat widget on the market.

Get ready for faster responses and solve customer queries quickly. Live chat widgets are not only an effective customer support tool but they can also turn your user community into paying happy customers.

Combined with other LiveAgent features, such as canned responses, real-time typing view, and archive of answers you can get the job done with LiveAgent’s many productivity applications and tools.

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Team inbox with live chat and custom web forms

The right customer service desk features for the job

Our features allow you to perform many help desk activities and task automations that would otherwise make your response time much longer. Eliminate repetitive tasks and answer common questions with canned messages.

When you have time to spare, feel free to help your colleagues with difficult tasks in your shared multi-channel inbox. Improve your workflow with powerful workflow automation rules, tags, and internal notes in customer support tickets. Make sure you collect customer feedback to keep up the good work.

Expand your customer interaction in social media channels and connect other software and third-party tools to create seamless integrations with LiveAgent. Explore LiveAgent’s features and toolset and find out why it’s a popular choice for companies around the globe.

Make LiveAgent a custom software platform tailored for quality customer service

Do you want just customer support ticketing or more channels for communication with clients?
LiveAgent can be a customer support software or a collaboration software that fits your customer support team’s style and purpose.

Email ticketing

Working from your Gmail inbox? Connect any email addresses you have into your LiveAgent team inbox and take care of your customer support emails.

LiveAgent’s shared inbox can serve you as the ultimate email client. Use email templates, set assignment rules and leave agents notes to serve millions of customers efficiently.

Live chat

Get access to live chat to simplify the communication process for agents. Live chat is also the ideal choice for customers who want their questions answered fast.

Put a button on your website and increase customer satisfaction with chat. Get real-time notifications and keep track of how many people are browsing your web.

Call center

Provide a stellar customer support experience with your own call center. Phone calls are a part of the ticketing system, so you can keep track of customer queries.

LiveAgent records all customer conversations, phone calls included. Create custom IVR trees and route calls to the right customer service agents.

One of the new popular customer communication channels is social media. Facebook, Twitter, and Instagram are there for you to improve your helpdesk.

Businesses utilize social media channels to show better customer experience, gain customer loyalty and other customer support activities.

Knowledge base

Help desk platforms use self-service portals filled with helpful articles. Knowledge base articles increase self-service capabilities for people who want to find answers.

LiveAgent works well as a knowledge base software. Add knowledge base articles filled with valuable knowledge resources and archives of answers for your customers to gain the full benefits of self-service options.

Features and integrations

LiveAgent’s user interface is full of features that handle simple processes and massive task loads. Productivity applications are a part of a standard helpdesk.

Customer support ticket management gets easier with integrations with third-party tools. LiveAgent then turns into a multichannel collaboration tool for various purposes.

Mobile app

LiveAgent is a multichannel customer service tool. To provide our customers with the best service tool possible, we also offer a mobile app so that you can provide 24/7 personal customer service.

If your customer success team does not have access to a desktop, they can take advantage of the mobile app available to both Android and iOS users.

As a result, your business can handle all customer requests quickly, leading to improved satisfaction ratings with your customers.

Customer happiness is our priority

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO

Ready for your 14-day free trial?

In case you have any additional questions feel free to contact us via email, social media or give us a call.

We’re here 24/7 to help you out with anything regarding customer support and LiveAgent. Try LiveAgent today for free with no credit card info required and no strings attached.

If you want more information, check out our Tour video with examples of tool use and effective workflow to see everything LiveAgent has to offer.

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