Български 
Čeština 
Dansk 
Deutsch 
Eesti 
Español 
Français 
Ελληνικα 
Hrvatski 
Italiano 
Latviešu 
Lietuviškai 
Magyar 
Nederlands 
Norsk bokmål 
Polski 
Română 
Русский 
Slovenčina 
Slovenščina 
简体中文 
Tagalog 
Tiếng Việt 
العربية 
Português Searching for the right Genesys alternative?
Discover why LiveAgent is the best Genesys alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Used by
Fed up with your help desk software?
LiveAgent is a web-based help desk solution ready to help you provide better experiences for your customers. Take your customer service to the next level with more than 175 features and customizable help desk tools such as the fastest live chat widget, a reliable ticketing system, phone center capabilities, and a knowledge base.
LiveAgent also provides social media integrations with Facebook, Twitter, and Instagram to help you provide better customer experiences on social media.
Improve your customer management and help your customers with LiveAgent starting today. Keep reading to find out more about our chat software or start your free 14-day trial. No strings attached and no credit card info required.
Save more with LiveAgent
Genesys vs LiveAgent at a glance
| Feature | LiveAgent | Genesys |
|---|---|---|
| Ticketing | ✅Yes | ✅Yes |
| Live Chat | ✅Yes | ✅Yes |
| Call Center | ✅Yes | ✅Yes |
| Self-Service | ✅Yes | ✅Yes |
| ✅Yes | ✅Yes | |
| ✅Yes | ✅Yes | |
| ✅Yes | ❌No | |
| Viber | ✅Yes | ❌No |
| ✅Yes | ✅Yes | |
| Knowledge Base | ✅Yes | ✅Yes |
| Customer Forum | ✅Yes | ❌No |
| Automation and Rules | ✅Yes | ✅Yes |
| API | ✅Yes | ✅Yes |
| Interactive Voice Response (IVR) | ✅Yes | ✅Yes |
| Video Calls | ✅Yes | ✅Yes |
| Unlimited History | ✅Yes | ✅Yes |
| Unlimited Websites | ✅Yes | ❌No |
| Unlimited Chat Buttons | ✅Yes | ✅Yes |
| Unlimited Tickets/Mails | ✅Yes | ✅Yes |
| Unlimited Call Recording | ✅Yes | ❌No |
| Unlimited 24/7 Support | ✅Yes | ❌No |
The fastest chat software
Want to send your messages faster and help more website visitors? Get faster connections with customers thanks to the fastest live chat widget on the market that displays in just 2.5 seconds.
Our chat widget has advanced features that make it the right chat solution for every business. Take advantage of proactive chat invitations or real-time typing-view and assist your customers faster.
Use visitor monitoring to keep track of information like customer history, site referrer, or geo location to make workflow easier.
Discover the fastest live chat
Unified agent workspace with the right toolset
Working with customers on a daily basis can be a difficult job without the right tools. Live chat is one of the greatest and most useful tools available, but what about customers who prefer other forms of communication?
Our unified agent workspace has a reliable ticketing system that streamlines all of your communication into one unified inbox.
Connect your email accounts, Facebook, Twitter, Instagram, Viber, WhatsApp, set up a call center with video chat options, and create a knowledge base filled with useful content to get the most from the multi-channel engagement capabilities that LiveAgent offers.
Every tool you need under one roof
Great features don't have to be expensive
Improve customer segmentation with tags, notes, and contact groups while improving agent productivity and engagement with awards, badges, and gamification features.
Send mass emails, craft email templates or integrate many other applications you use daily to satisfy your customer base. Consider your company size and choose the right plan for an affordable price. You don’t have to go bankrupt to turn visitors into happy customers.
Help desk software can be affordable and LiveAgent proves that. Go ahead and see the pricing. Choose if you want LiveAgent to be knowledge base software with a chat feature, the ultimate call center, or a simple ticketing system for email customer support.
Join other companies that switched to LiveAgent
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Ready to try it out?
Get familiar with LiveAgent and see if it’s the right fit for your business. Test our live chat, ticketing, knowledge base and other capabilities completely for free. Click on the button below to start your free 14-day trial.
No credit card info required and no strings attached.
We promise!
Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.
