Knowledge base software

Create stunning knowledge base & FAQs with minimum effort.

✓ No setup fee
✓ Customer service 24/7

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Knowledge base software for excellent self-service

Are you struggling with customer inquiries and you’re just wishing they would solve themselves on their own? Knowledge base software by LiveAgent can give you your own knowledge base, and a dedicated customer portal website. Fill it with educational articles and FAQs so customers can help themselves, or engage with customers on forums. Try it out today and see how you can make your work easier.

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Why should you choose LiveAgent?

Because LiveAgent can help you get started in the knowledge base game for a fair price and with minimum effort. You will get your own knowledge base website immediately after registration, and you can start building and writing articles right away. Our features can help you out on every step of the way, and you can use many of our available integrations to improve the experience.

Knowledge Base /
Customer Portal Demo

00:00/05:06

Knowledge Base Customer Portal Demo LiveAgent | Live AgentP0Y0M0DT0H0M307S

Youtube video: Knowledge Base Customer Portal Demo LiveAgent

Live AgentOctober 14, 2024

Knowledge base software

How can you use our knowledge base software?

LiveAgent can help you build your own customer portal with minimum effort! Our knowledge base software comes packed with an intuitive interface, rich text editor, and other essential features that can help you prepare content for your customers. LiveAgent also supports multiple languages, custom themes, discussion boards, search, and much more!

Easily accessible knowledge base articles for all customers
Reliable knowledge management in one customer support solution

<span data-metadata=""><span data-buffer="">Knowledge base management

Take a look at how easy it is to get started with LiveAgent knowledge base software. Get started in just four easy steps and start providing amazing customer service for everyone!

Create it

Configure it

Customize it

Fill it with content

Create it

Configure it

Customize it

Fill it with content

Knowledge management for support teams

Save your help desk some time and get started with knowledge management. You can easily manage every single knowledge base content and ticket directly from the LiveAgent dashboard. It’s easy and effective for any type of user thanks to our intuitive interface.

Just some of what your agents can use:

Write elaborate articles for customers with our WYSIWYG editor
External and internal knowledge bases for knowledge sharing
Customizable themes, and a beautiful interface for your knowledge hub

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Support team view

Customer view

Here's what you get with our knowledge base software

Take a look at some of the most important features of our knowledge base solution and our help desk software.

Content management

WYSIWYG editor

LiveAgent’s What-you-see-is-what-you-get (WYSIWYG) editor is the perfect tool for creating articles. It offers a great set of editing and formatting features, so you can get creative and create amazing articles, guides, how-tos, and information segments to grow your knowledge base. Add images and videos, or even pieces of HTML and CSS codes to customize your knowledge base even further.

Write your own content with our WYSIWYG editor
Support of HTML, CSS and media in articles

Learn more about WYSIWYG editor

Visitor tracking

Forum

Our forum feature is an integral part of each LiveAgent knowledge base. Any customer service team member or customer can engage in forum conversation , and they can share solutions between each other. LiveAgent also has internal forums and internal knowledge base for sharing knowledge strictly for employees. Forum can also be used to create tickets to track inquiries.

Build relationships with customers via forum
Collaborate with colleagues and customers

Learn more about forum

Happier customers

Feedback & Suggestions

Feedback is an integral part of any business, because it can help you find your weaknesses, as well as your strengths. LiveAgent can help you stay on track of customer feedback with our Feedback & Suggestions features. Give your customers the opportunity to suggest changes, or provide new ideas for improvement. You can customize the feedback button too.

Gather feedback and suggestions with one button
Improve your customer relationships with suggestions

Learn more about feedback & suggestions

Advanced search

Looking for articles can be a daunting task, especially when you’re searching on rich and extensive knowledge bases. That’s why we made searching easier with our knowledge base Search widget. It fits perfectly on any LiveAgent knowledge base and you don’t have to move your finger to integrate it. It’s easy to use and it can help you and your customers find exactly what you need.

Simple but effective search widget for easy searches
Improved user experience in knowledge base

Learn more about search widgets

Intuitive interface

User-friendly dashboard

Having an effective knowledge base is about helping your clients with relevant content. However, you should not forget about your employees as well. LiveAgent offers a user-friendly and easy-to-navigate dashboard that makes any workflow an easy task. You won’t need any courses to get started, because we make everything as intuitive as we can, and we keep on improving.

Intuitive interface with easy navigation
Easy to use even without learning or experience

Learn more about knowledge base builder

Simple organizing

Multi-language support

Don’t let language barriers stop you. LiveAgent’s knowledge base supports over 40 languages so you can provide support in whatever language you need. Improve customer satisfaction and make your knowledge management multilingual to reach more customers in different countries.

Create knowledge base content in multiple languages
Reach more audiences with your knowledge bases

Learn more about multilingual support

Multi-knowledge base

Multi-knowledge base support

Do you require a solution for multiple businesses or would you like to separate articles for better management? We got your back. LiveAgent can support a multi-knowledge base. You can create as many as you need, and customize each of them. Now you can manage knowledge from multiple brands or businesses with one solution.

Manage multiple external knowledge bases
Create multiple private knowledge bases for agents

Learn more about multi-knowledge base

User manuals

Articles

Editing articles is easy in our great article editor and you don’t have to abide to any constraints. Write naturally and easily with our fully featured editor and use quick article configuration to hide them or edit them in very short time. Create internal and external articles with minimal complications thanks to LiveAgent.

Write comprehensive articles and guides
Educate your customer support teams

Learn more about articles

File support

Attachments

You don’t have to rely on just text when you’re creating content in LiveAgent. Add pictures, screenshots, photos, audio files, or even video files into your articles at any time. Attachments are great for enriching your articles with content and bringing attention to the important things.

Add attachments of many types to articles
Enhance your articles with pictures, videos, or voice

Learn more about attachments

Start using LiveAgent now!

Try all that we have to offer with a free 14-day trial

Get Started | 14 days free Schedule a Demo

✓ No setup fee
✓ Customer service 24/7
✓ No credit card required
✓ Cancel any time

Improve with flexible knowledge management software

Improve your business in all important aspects and start meeting customer expectations with the right knowledge base solution.

Gain an advantage

Get ahead of the competition

A majority of companies focus their customer service teams strictly on direct support. Get ahead with knowledge base management software and provide the right resources for customer self-service.

Get ahead with a fantastic knowledge base support
Improve your business with better customer service

Find more statistics

of companies use knowledge bases

Don’t skimp on self-service and gain an edge over the competition with a knowledge base for your customer base. Give your customers a reliable self help option

Meet expectations

Meet customer expectations

Customers expect relevant answers without the need to contact a customer support team. Our search functionality can help you provide instant answers, and decrease the number of customer queries.

Increase customer satisfaction with a knowledge base
Provide instant answers and decrease ticket loads

Find more statistics

66%

of customers prefer self-service

The majority of customers try to solve their issues on their own before contacting customer support. Improve their satisfaction by providing powerful self-support tools.

Create customer loyalty

Increase your earnings

The majority of knowledge base visitors turn into paying customers thanks to plenty of knowledge base articles. Broaden your customer base with effective knowledge base software.

Attract more customers with informational content
Increase your return on investment and earnings

Find more statistics

90%

of customers come from knowledge bases

Knowledge base articles can help you get more customers and increase customer retention thanks to helpful and knowledgeable advice

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Pick an awesome software with chat capabilities for the right price. Save money with our price calculator and get the best
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It’s a pleasure to have a great portal that improves our customer service.
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