Live chat software

Take customer engagement
to the next level with LiveAgent’s live chat online software.

✓ No setup fee
✓ Customer service 24/7
✓ No credit card required
✓ Cancel any time

Get Started | 14 days free Watch video

Used by

Hello, I’m John, how may I help you?

I’d like to check my order status.

No problem, please provide me with your order ID.

My order ID is GQ34566

• • •

Live chat website software for instant connections

Provide great customer experience with software for live chat from LiveAgent. Get access to a fast live chat widget, and advanced features that make any customer interaction a breeze. Turn website visitors into customers, and solve customer queries with real-time support. Improve customer engagement with a single chat application. Save time and focus on what’s important with the LiveAgent live chat website software.

Start Free Trial

30 days free trial No Credit Card required

.ladesk.com

Choose your region (datacenter location)

Americas (US)

Europe & Africa (EU)

Asia & Pacific (SG)

Data centre changes are not possible after account creation.

Send me product updates and other promotional offers.

By signing up, I accept T&C and Privacy Policy.

Chat capabilities

What kind of online live chat software does
LiveAgent offer?

LiveAgent offers a state-of-the-art online live chat software. It comes with premium features to help customer support teams provide a great chat experience. Key features include smart chat routing, proactive chat invitations, visitor tracking, and more. LiveAgent’s multilingual chat widget is one of the fastest on the market.

Chat support software benefits

Reliable and fast chat with a range of features
Access to an unlimited chat history and ticket history
Chat analytics options and tracking features
Proactive chat invitations with custom design options

Live chat features overview

Empower your support team with the right live chat software

Our live chat is a part of our ticketing which brings you numerous benefits. You can engage in hybrid conversation with one customer in the same ticket, and handle all conversations with amazing productivity features. Take a peek at how it works, and see how easy it is to use.

Improve agent productivity with:

Effective live chat ticketing & universal inbox
Advanced productivity features
Dozens of useful integrations

Start trial for FREE

Support team view

Customer view

Easy to implement and use by anyone

LiveAgent live chat customer service software is easy to implement and use by anyone, on any type of website. Take a look at how easy it is to get started with your own live chat widget.

Choose a chat button

Customize chat window

Integrate to website

Answer chats

Choose a chat button

Customize chat window

Integrate to website

Answer chats

Automatic messages

Proactive chat invitations

Would you like your customers to engage with you more? Try our Proactive chat invitations. This simple, but effective feature can start a conversation in no time. All it takes is for you to choose a design and implement it.

Invite customers to chat with automatic messages
Turn website visitors into customers with chat

Learn more about proactive chat invitations

Visitor tracking

Website monitoring

Find out how many customers are browsing your website thanks to our website monitoring feature. You can see all online visitors, active agents, and every chat happening in real time.

Track all website visitors and ongoing chats
Determine favorite pages and interact with visitors

Learn more about website visitor tracking

Message sneak-peeks

Real-time typing view

Real-time typing view is an ideal feature for improving your reply speeds. It can show you what the online visitors write in the chat widget, even before they hit send. You can use the time to prepare your answers, and more.

Preview customer messages before they are sent
Prepare your answers faster and decrease resolution times

Learn more about real-time typing view

Language options

Would you like to use your live chat in multiple language variations? No problem, LiveAgent supports over 40 languages, so you can always customize enterprise live chat software widget to match your website.

Choose from over 40 language options for chat windows
Create chat widgets in different languages for different purposes

Learn more about multilingual chat widget

Benefits of live chat software
and how to get started

00:00/05:51

Benefits of Live Chat and How to Use It | Live AgentP0Y0M0DT0H0M351S

Youtube video: Benefits of Live Chat and How to Use It

Live AgentOctober 14, 2024

Flexible chat

Integrate our chat feature with ease

Take a look at our video tutorial and see the LiveAgent live chat in action. We’ll show you everything, starting with customization of your chat widget, and showing you how to set everything to your liking. You’ll learn how to implement your widget to your website, and how to use live chat website software. Go ahead and give it a try.

How can live chat software for website help
your business?

Take a look at these interesting statistics that can reveal the true power and benefits of LiveAgent live chat.

Save more

Save money with live chat conversations

Live chat website software can help you decrease costs of your support thanks to faster replies. Spend less time waiting for answers, and handle much more than just one customer conversation at any given time. Improve your reply speeds and start saving.

Save costs on agent per month with the right pricing plan
Handle more customers with a faster chat window

Find more statistics

17 – 30%

Decrease in costs

Using live chat as a platform for communication is cheaper than calls, and faster than emails. Experience a decrease in costs with LiveAgent.

Earn more

Better conversion rates and earnings

Live chat on your website is an ideal tool for influencing customers’ decision making process. Help them pick the right products or services, and turn more website visitors into paying customers.

Empower your sales team with online chat and increase sales
Help customers with buying decisions and provide instant responses

Find more statistics

20%

Conversion rate increase

Boost your conversion rates and earn more by using a good chat strategy. Our chat app can help you convert visitors into customers, and increase your ROI.

Satisfy customers

Better service for new and current customers

Faster support equals happier and loyal customers. Live chat can help you remove frustration from your customer support. Stay available and help your brand become a reliable contender on the market.

Improve overall customer satisfaction and happiness
Decrease cart abandonment and turn visitors into customers

Find more statistics

73%

Higher satisfaction rates

Provide personalized conversations for your customers. Our fully-featured live chat software can help you with customer satisfaction, and great agent experience.

Start using LiveAgent now!

Try all that we have to offer with a free 14-day trial

Get Started | 14 days free Schedule a Demo

✓ No setup fee
✓ Customer service 24/7
✓ No credit card required
✓ Cancel any time

Testimonials

Get LiveAgent
ecommerce live chat software and join 7000 happy clients

It’s a pleasure to have a great portal that improves our customer service.
Roman Bosch , Partly
LiveAgent empowers our agents to provide better, faster, and more accurate support.
Christine Preusler , HostingAdvice
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Karl Dieterich , Covomo
We have been using LiveAgent since August and we are really satisfied with it.
Hendrik Henze , HEWO Internetmarketing
Since we are using LiveAgent our response time improved by 60%.
Razvan Sava , Webmaster Deals
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Taras Baca , XperienceHR
I have to say, I have never experienced such a professional customer approach.
Andrej Ftomin , TAZAR Group
We find LiveAgent to be the best live chat solution by far.
Matt Janaway , The Workplace Depot
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Viviane Carter , CSI Products
With LiveAgent we’re able to give our customers support wherever they are.
Christian Lange , Lucky-Bike
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Jens Malmqvist , Projure
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Catana Alexandru , Websignal
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Jan Wienk , All British Casino
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Allan Bjerkan , Norske Automaten
We like it because it is easy to use and offers great functionality, such as useful reporting features.
Sissy Böttcher , Study Portals
We love LiveAgent - it makes supporting our customers easy.
Peter Koning , TypoAssassin
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Aranzazu F , Factorchic
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Rick Nuske , MyFutureBusiness
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Vojtech Kelecsenyi , 123-Nakup
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Rafael Kobalyan , Betconstruct
We’ve been using LiveAgent since 2013. We can't imagine working without it.
Martin Drugaj , Atomer
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Ivan Golubović , AVMarket
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Rustem Gimaev , Antalya Consulting Language Center
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Randy Bryan , tekRESCUE
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Timothy G. Keys , Marietta Corporation
The support team always responded promptly with quick to implement solutions.
Mihaela Teodorescu , eFortuna
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Hilda Andrejkovičová , TrustPay
We see LiveAgent as a great tool for communicating with customers.
Alexandra Danišová , Nay
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Samuel Smahel , m:zone
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
David Chandler , Volterman