Live chat software

Take customer engagement
to the next level with LiveAgent

✓ No setup fee
✓ Customer service 24/7
✓ No credit card required
✓ Cancel any time

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30-day free trial

Live chat software for instant connections

Provide great customer experience with live chat platform from LiveAgent. Get access to a fast live chat widget, and advanced features that make any customer interaction a breeze. Turn website visitors into customers, and solve customer queries with real-time support. Improve customer engagement with a single chat application. Save time and focus on what’s important with the LiveAgent customer service platform.

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Chat capabilities

What kind of live chat software does
LiveAgent offer?

LiveAgent offers a state-of-the-art chat tool. It comes with premium features to help customer support teams provide a great chat experience. Key features include smart chat routing, proactive chat invitations, visitor tracking, and more. LiveAgent’s multilingual chat widget is one of the fastest on the market.

Chat support software benefits

Reliable and fast chat with a range of features
Access to an unlimited chat history and ticket history
Chat analytics options and tracking features
Proactive chat invitations with custom design options

Live chat features overview

Empower your support team with the right live chat software

Get an amazing user experience for every chat agent and provide a great experience in customer conversations. Our advanced features can help customer support agents handle hundreds of conversations every day. Have a look at what your help desk agents get in a single platform.

Improve agent productivity with:

A dedicated and reliable chat solution
Key features that support you
Dozens of integrations

Start trial for FREE

Support team view

Customer view

LiveAgent goes beyond ordinary live chat software

LiveAgent is much more than a simple live chat provider. Discover our customer service platform that can handle every important communication channel. Learn more about essential features and see how they work.

Choose a chat button

Customize chat window

Integrate to website

Answer chats

Choose a chat button

Customize chat window

Integrate to website

Answer chats

Automatic messages

Proactive chat invitations

Catch customers’ attention with proactive messages that invite website browsers to chat with a customer care agent. Customize the messages and create a personalized experience ideal for the purpose of your website. Proactive chat invitations are a powerful feature that can turn website visitors into paying customers.

Invite customers to chat with automatic messages
Turn website visitors into customers with chat

Learn more about proactive chat invitations

Visitor tracking

Website monitoring

Keep track of website visitors to see where they spend their time. Chat overview can show you a number of website visitors, active agents and each ongoing chat. Use the website monitoring to determine favorite URLs. Send a chat message to potential customers if you want to help them on their journey.

Track all website visitors and ongoing chats
Determine favorite pages and interact with visitors

Learn more about website visitor tracking

Message sneak-peeks

Real-time typing view

Get your answers ready before the customer sends you a message. Real time typing view can show what your customers are typing before they hit the send button. Use this powerful feature to prepare your answers faster, or to do a quick research about topics and customers. Provide customer support with unmatched speed.

Preview customer messages before they are sent
Prepare your answers faster and decrease resolution times

Learn more about real-time typing view

Language options

LiveAgent can speak your language, and the language of your customers. Take a pick from over 40 languages to help you provide support in various countries. Customize your chat windows and select their primary language. You can set up each chat widget with different language options if you’re providing support in multiple areas.

Choose from over 40 language options for chat windows
Create chat widgets in different languages for different purposes

Learn more about multilingual chat widget

Benefits of live chat software
and how to get started

00:00/05:51

Benefits of Live Chat and How to Use It | Live AgentP0Y0M0DT0H0M351S

Youtube video: Benefits of Live Chat and How to Use It

Live AgentOctober 14, 2024

Flexible chat

Integrate our chat feature with ease

Live chat software for website includes a live chat widget that you can customize and place on your website with a few lines of generated code. Chat widget customization settings allow you to change its apperance, set up custom branding or create a pre-chat form for gathering contact details. Spruce up your site with live chat for WordPress. Customers can click on the widget when browsing a website, and connect with a customer support agent. Chat agent can also reply from the mobile app available for Android and iOS.

How can live chat software for website help
your business?

Chat conversations can help your contact center improve your sales process and empower your online businesses

Save more

Save money with live chat conversations

The fastest chat widget from LiveAgent can help you solve issues reliably and quickly. Save on support prices for agent per month and solve larger chat volume in a shorter period of time.

Save costs on agent per month with the right pricing plan
Handle more customers with a faster chat window

Find more statistics

17 – 30%

Decrease in costs

Using live chat as a platform for communication is cheaper than calls, and faster than emails. Experience a decrease in costs with LiveAgent.

Earn more

Better conversion rates and earnings

Help your customers with purchasing decisions and recommend better products. Turn more website visitors into paying customers. Increase your conversions with a simple chat window on your website.

Empower your sales team with online chat and increase sales
Help customers with buying decisions and provide instant responses

Find more statistics

20%

Conversion rate increase

Boost your conversion rates and earn more by using a good chat strategy. Our chat app can help you convert visitors into customers, and increase your ROI.

Satisfy customers

Better service for new and current customers

Improve customer loyalty and use the fastest chat widget to help your customers. Decrease cart abandonment with helpful features and stay available for website viewers anytime they’re browsing.

Improve overall customer satisfaction and happiness
Decrease cart abandonment and turn visitors into customers

Find more statistics

73%

Higher satisfaction rates

Provide personalized conversations for your customers. Our fully-featured live chat software can help you with customer satisfaction, and great agent experience.

Save more on live chat service

Pick an awesome customer success software with chat capabilities for the right price. Save money with our price calculator and get the best
value for chat functionality.

Start using LiveAgent now!

Try all that we have to offer with a free 30-day trial

Get Started | 30 days free Schedule a Demo

✓ No setup fee
✓ Customer service 24/7
✓ No credit card required
✓ Cancel any time

Testimonials

Get LiveAgent
live chat software and join 7000 happy clients

It’s a pleasure to have a great portal that improves our customer service.
Roman Bosch , Partly
LiveAgent empowers our agents to provide better, faster, and more accurate support.
Christine Preusler , HostingAdvice
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Karl Dieterich , Covomo
We have been using LiveAgent since August and we are really satisfied with it.
Hendrik Henze , HEWO Internetmarketing
Since we are using LiveAgent our response time improved by 60%.
Razvan Sava , Webmaster Deals
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Taras Baca , XperienceHR
I have to say, I have never experienced such a professional customer approach.
Andrej Ftomin , TAZAR Group
We find LiveAgent to be the best live chat solution by far.
Matt Janaway , The Workplace Depot
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Viviane Carter , CSI Products
With LiveAgent we’re able to give our customers support wherever they are.
Christian Lange , Lucky-Bike
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Jens Malmqvist , Projure
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Catana Alexandru , Websignal
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Jan Wienk , All British Casino
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Allan Bjerkan , Norske Automaten
We like it because it is easy to use and offers great functionality, such as useful reporting features.
Sissy Böttcher , Study Portals
We love LiveAgent - it makes supporting our customers easy.
Peter Koning , TypoAssassin
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Aranzazu F , Factorchic
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Rick Nuske , MyFutureBusiness
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Vojtech Kelecsenyi , 123-Nakup
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Rafael Kobalyan , Betconstruct
We’ve been using LiveAgent since 2013. We can't imagine working without it.
Martin Drugaj , Atomer
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Ivan Golubović , AVMarket
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Rustem Gimaev , Antalya Consulting Language Center
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Randy Bryan , tekRESCUE
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Timothy G. Keys , Marietta Corporation
The support team always responded promptly with quick to implement solutions.
Mihaela Teodorescu , eFortuna
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Hilda Andrejkovičová , TrustPay
We see LiveAgent as a great tool for communicating with customers.
Alexandra Danišová , Nay
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Samuel Smahel , m:zone
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
David Chandler , Volterman