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Português Social media customer service software
Get social with our social media customer service platform.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Used by
A leading social media customer service platform
Planning to use social media for customer service but you haven’t found the right solution just yet? Look no further! LiveAgent is a fully-featured help desk software that can integrate all popular social media channels, and even messaging apps in one convenient dashboard. Try it out today for free and see how you can improve your social media communication and unify all channels!
Best solutions
Best social media customer service platform
LiveAgent makes social media communication so much easier! Our special sauce is our state-of-the-art ticketing system that can integrate every single of your social media accounts and pages. It unifies the incoming communication into easy-to-solve tickets and it can even deal with hybrid communication with customer who use multiple accounts on various social media. That’s not all, your entire workflow is also supported by efficient productivity features that make every reply or comment a much easier task.
Let LiveAgent handle your social media messages
Integrate your accounts and say goodbye to switching between all social media your customers use. Take a look at what social media and messaging apps can LiveAgent manage for you.
Facebook Integration Demo: How It Works
00:00/03:02
Audience management
Connect your Facebook pages and start handling everything via tickets. Every agent can reply to a ticket from the universal inbox, so you don’t need to be dependent on the application or browser app. All comments and mentions of your page will be converted into tickets, and they will be archived in the ticketing system. With social media customer service software you can use most ticketing features for replies, and even save the entire history. Build a loyal online community thanks to fast Facebook support available to everyone anytime they need it.
- Interact with comments, posts and content
- Like or delete comments, add GIFs and more
Efficient messaging
Facebook Messenger
Would you like to handle your Messenger conversations straight from your ticketing system? Stop switching between apps with our Facebook Messenger integration. Every conversation is turned into a ticket and you can use most LiveAgent ticketing features to improve your chatting experience.
- Reply to Messenger messages via ticketing
- Access to ticketing features and hybrid messaging
Facebook Integration Demo: How It Works
00:00/03:02
How to Monitor Twitter with LiveAgent
00:00/06:38
Follow tweets
LiveAgent’s Twitter integration enables you to monitor all @mentions of your page or any #hashtags of your choice. LiveAgent’s social media customer service software can help you unify your Twitter account with the rest of your LiveAgent toolset. All hashtags and mentions you decide to monitor will be automatically transformed into tickets, which can be assigned to departments and agents.
- Track brand mentions and keywords
- Tweets, comments, and mentions in one inbox
Manage followers
Instagram is one of the most popular social media right now, which makes it perfect for customer service and support. Reply to posts where people give you tags or mentions directly from your ticketing. LiveAgent’s social media customer service software can save you huge amounts of time, and help you handle much more than if you used the web app or smartphone app.
- Handle Instagram customer interactions faster
- Track customer communication from posts
How to Utilize your Instagram Plugin in LiveAgent
00:00/04:03
Viber Integration Demo | LiveAgent
00:00/01:45
Inbox texting
Viber
Viber is incredibly popular messaging platform today, which means it’s one of the best social media customer service tools. Reply easily right from your ticketing system, and manage communication with customers who prefer messaging apps instead of social media. The integration is seamless and works with most LiveAgent features.
- Organize your Viber communication in one place
- Reply to Viber messages in your ticketing inbox
Slack notifications
Slack
There’s no reason to leave your work communication behind when you’re dealing chatting with your colleagues. Our Slack integration also works perfectly with the LiveAgent ticketing, so you can handle customer service through social media at any time. Each ticket will give you a new notification.
- Stay informed about your ticket activity in Slack
- Customize your Slack notifications
WhatsApp support
WhatsApp (New!)
Our new integration can help our most valued customers deal with customer service through social media via WhatsApp. As with previous channels, WhatsApp can become an integral part of your ticketing and your help desk. Don’t miss out on it and give it a try!
- Integrate the most popular messaging platform
- Manage WhatsApp communication from ticketing
Social media customer service solutions
Go where your customers spend the most time and start providing excellent services to every social media user. LiveAgent can integrate your Facebook, Twitter, Instagram, Messenger, Viber, and WhatsApp, and help you turn them into great and powerful customer service tools.
Refine customer journey with:
- Better communication & productivity
- Hybrid universal inbox
- Seamless built-in integrations
It's easy to handle social media with LiveAgent
Take a look at how simple it is to add every important social channel for customer service. Connect your social accounts, manage your profiles, and create a loyal customer base.
Explore other LiveAgent productivity features
LiveAgent is much more than just a social media customer service software. Explore our other important tools and features and see how you can use them to gain a competitive advantage for your business.
Organized communication
Universal inbox
Get more from your social media customer service solution, and unify your communication. LiveAgent can handle customer messages or calls from any type of channel and safely store them for you in the universal inbox with hybrid ticketing. All customer support processes get easier when information is in the right place.
- Keeps customer conversations in one place
- Hybrid communication and easy organizing
Efficient workflow
Automation rules
Social media apps are great but they can’t handle everything for you. Luckily, LiveAgent can help you out with a variety of automation rules that can perform many mundane tasks automatically. Focus on the important and stop wasting time with repetitive tasks that halt you from helping your customers.
- Automate your workflow and focus on the important
- Get rid of mundane or repetitive tasks
Categorizing
Departments and tags
Not every customer inquiry is quite the same, and that’s why it’s important to divide them into categories. LiveAgent can help you with this with the Departments and Tags features. Organize your communication properly and always route the customer inquiries to the experts who can provide the best answer.
- Divide customer support team members by expertise
- Use tags to organize customer service interactions
- Provide correct and timely customer service solutions
Ticket features
Macros, attachments and notes
Reduce response times and improve customer service with canned messages and predefined answers. LiveAgent supports various attachment types when replying to a ticket. Feel free to leave notes for your fellow agents in tickets and inform them about customer concerns or positive interactions anytime you need to.
- Keep up with customers with pre-written messages
- Leave notes and add attachments into tickets
Start using LiveAgent now!
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Find out how you can benefit from social media for customer service
Social media is an important part of any modern help desk. Take a look at the statistics and find out how you can use social media customer service software to improve your customer support and your business.
Social presence
Customers prefer to interact with brands and businesses over social media, which means they expect proper service and support. Provide buying advice and social media customer service to your audience with LiveAgent, and meet your customers exactly where they spend their time.
- Enhance your social media presence and reply faster
- Ticketing streamlines your social communication
63%
of customers expect social media service
Social media has become essential for customer service. Enhance your social media presence and be there for your audience.
Customer satisfaction
Improve the customer satisfaction rate and handle customer complaints more effectively. Social media customer service can up your customer support game and improve general satisfaction and customer happiness.
- Improve customer satisfaction with social media
- Go above expectations with regular replies and activity
70%
satisfaction rate
A high percentage of customers are satisfied with the way their problems are resolved via social media. Don’t cut corners on quality social customer care and improve it today.
Create loyalty
Create customer loyalty with better customer service. Your customers will be more likely to interact with your social accounts, as well as buy from you more often when they receive superior customer service.
- Increase customer loyalty with good service
- Provide consistent replies and customer support
79%
of customers expect a reply in 24 hours
Get the best results on customer satisfaction surveys and provide quick customer service activity on social media.
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Social media help desk features
Discover how LiveAgent's social media help desk features can transform your customer service by integrating platforms like Facebook, Twitter, and WhatsApp into a single inbox. Enhance efficiency with customizable SLAs, departments, and third-party integrations. Elevate customer satisfaction and unlock sales opportunities with streamlined social media interactions.
Discover how to elevate your brand's customer service through social media, enhancing interactions, resolving crises, and boosting sales. Learn essential strategies like using dedicated handles, chatbots, and privacy assurance. Uncover the benefits of meeting market demand and offering 24/7 support. Transform your customer service and gain two-way benefits today!
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