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Português Ticketing software
Unify your communication and solve inquiries from all channels with effective ticketing.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Used by
Help desk ticketing software by LiveAgent
Are you fed up with unsatisfactory customer communication solutions? LiveAgent ticketing software is here to save the day. Get started with our multi-channel ticketing and organize your communication from any channel in one place. Sign up for our free trial today and experience the benefits!
Ticketing software demo
00:00/03:20
Why should you choose LiveAgent ticketing?
LiveAgent’s state-of-the-art ticketing system converts all communication from every channel into tickets which can be easily organized and solved in your universal inbox. It’s also supported by a variety of productivity features and integrations that make your workflow a lot easier.
LiveAgent product tour
00:00/02:24
Intuitive ticketing for any use case scenario
Our ticketing system can integrate and unify your communication from email, live chat, call center, social media, messaging apps, and knowledge base in one place. You can also choose from over 200 software integrations to maximize your efficiency and spend less time with app switching.
Empower your customer service with LiveAgent
Unified communication with LiveAgent ticketing is the solution for removing inefficient communication. Get the feel of our interface and see how it can help your business provide the best customer service.
Here’s what your support team gets:
- Multi-channel ticketing & universal inbox
- Efficient hybrid communication
- A wide variety of productivity features
- Over 200 integrations with other software
- 24/7 customer support for your convenience
LiveAgent is so much more than just a ticketing system
It’s a comprehensive and extensive solution for business communication of any type. Our features allow you to neatly organize every piece of information and communication thanks to our incredible feature set. Take a look at some of our key features and see how they can help you out.
All-in-one solution
Universal inbox
- Are you tired of switching between communication solutions to keep up? Our universal inbox can help you keep up and save your time. Integrate all communication channels you need, and keep track of conversations from each customer in a hybrid ticket stream. Reply faster and easier thanks to our other advanced features.
- Hybrid communication in one universal inbox
- Wide range of productivity ticketing features
Hybrid ticketing
Hybrid ticket stream
Do you find it hard to track all communication channels just to keep up conversations with the same customer? Hybrid ticket stream can become one of the best tools at your disposal. It can unify communication from the same customer regardless of which channel they decide to use.
- Communication from any channel in the same ticket
- Better organizing and simpler workflow
Team communication
Internal tickets and notes
- Stay in touch with your teams easily without leaving your dashboard. LiveAgent’s feature set includes internal tickets that are visible only to agents, as well as notes where you can share vital information with entire departments within the application. Use everything we have to improve communication within the company.
- Internal tickets only visible to you and your teams
- Notes in customer tickets for easy sharing of knowledge
Efficient workflow
Canned messages
Would you like to save some time on answering common questions? Canned messages are the right feature for the job. Prepare your answers in advance, and the simply send them with a couple of clicks in the ticket. Save yourself some time and focus on more pressing issues.
- Prepare ticket answers for various scenarios
- Efficient replies to common questions
Knowledge management
Knowledge base
Decrease your ticket load with a comprehensive and extensive knowledge base as an essential part of your customer support. Write informational articles, how-tos, guides, and tutorials directly from the LiveAgent dashboard. You can also use it to engage with customers on forums, or gather feedback.
- Provide effective support with knowledge base
- A fully-featured customer portal solution
Learn how you can benefit from LiveAgent ticketing
Ease of communication is just the tip of the iceberg, there are many more benefits related to help desk ticketing.
Satisfy customers
Customer satisfaction can be as good as the speed and quality of your replies of your help desk. Make sure you remove the customer frustration with effective and efficient communication with the LiveAgent ticketing system.
- Improve customer satisfaction with efficient ticketing
- Increase customer retention and improve response times
- Multi-channel support with no extra effort
80 %
of consumers expect speed and convenience
A majority of customers consider speed, knowledgeable help, convenience, and friendliness as important elements of customer service.
Increase ROI
Better support equals better earnings. Customers are much more likely to return when they get awesome customer support from their favorite business. Ticketing can help you take care of more issues faster than ever before.
- Unified and cheaper customer communication
- Increase earnings with reliable support for customers
86 %
are willing to pay for good service
Cut your costs while earning more. Customers are always willing to pay more for a great customer service experience.
Gain loyalty
Thankful customers always appreciate good service and knowledgeable help from customer support agents. Improve your customer service during high ticket volume times and build strong customer loyalty with great interactions.
Ticketing can help your brand and your business gain customer loyalty. Thankful and appreciative customers are much more likely to return, especially if you can handle larger volumes of requests at much faster times.
- Build customer loyalty across any preferred channel
- Gain loyal customers who will return to buy again
73%
Higher satisfaction rates
Provide personalized conversations and make your customers happy. Our fully-featured live chat software can help you with customer satisfaction, and great agent experience.
Save more with LiveAgent
You don’t have to go bankrupt to provide the best customer service. Take a look at how much you can save with LiveAgent’s ticketing system.
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It’s a pleasure to have a great portal that improves our customer service.Roman Bosch
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LiveAgent empowers our agents to provide better, faster, and more accurate support.Christine Preusler
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LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.Karl Dieterich
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We have been using LiveAgent since August and we are really satisfied with it.Hendrik Henze
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Since we are using LiveAgent our response time improved by 60%.Razvan Sava
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Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.Taras Baca
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I have to say, I have never experienced such a professional customer approach.Andrej Ftomin
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We find LiveAgent to be the best live chat solution by far.Matt Janaway
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We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.Viviane Carter
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With LiveAgent we’re able to give our customers support wherever they are.Christian Lange
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I can recommend LiveAgent to anyone interested in making their customer service better and more effective.Jens Malmqvist
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I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.Catana Alexandru
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With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.Jan Wienk
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LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!Allan Bjerkan
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We like it because it is easy to use and offers great functionality, such as useful reporting features.Sissy Böttcher
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We love LiveAgent - it makes supporting our customers easy.Peter Koning
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We like to offer our customers the best support experience. That’s why we chose LiveAgent.Aranzazu F
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From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.Rick Nuske
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LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.Vojtech Kelecsenyi
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Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.Rafael Kobalyan
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We’ve been using LiveAgent since 2013. We can't imagine working without it.Martin Drugaj
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It's a cost-effective solution that can help you with a large amount of support requests via different channels.Ivan Golubović
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Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.Rustem Gimaev
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LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...Randy Bryan
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I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.Timothy G. Keys
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The support team always responded promptly with quick to implement solutions.Mihaela Teodorescu
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It helps us categorize the nature of the tickets and statistically track what our clients need most.Hilda Andrejkovičová
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We see LiveAgent as a great tool for communicating with customers.Alexandra Danišová
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LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.Samuel Smahel
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Simply put - LiveAgent beats everything out there at this, or even higher, price-points.David Chandler
Schedule a demo
What you will learn during the demo
- How to achieve your business goals with LiveAgent – whether it’s improving customer satisfaction or generating more sales.
- How LiveAgent works. We’ll give you a tour of the product so you can get an idea of how it is to work with our software.
- Answers to any questions you may have about pricing, service, integrations, and features.
“Approach each customer with the idea of helping him or her to solve a problem or achieve a goal, not of selling a product or service.” – Brian Tracy
Andrej Saxon
Sales manager
Start using LiveAgent now!
Try all that we have to offer with a free 30-day trial
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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