LiveAgent gets you 24/7 customer service, an amazing ticketing system, and heavy integration support. Switch from Drift and improve your customer support. Get access to every important customer channel and improve your customer support in every regard.
Feature | LiveAgent | Lucep |
---|---|---|
Ticketing | ✅Yes | ❌No |
Live Chat | ✅Yes | ❌No |
Call Center | ✅Yes | ❌No |
Self-Service | ✅Yes | ❌No |
✅Yes | ❌No | |
✅Yes | ❌No | |
✅Yes | ❌No | |
Viber | ✅Yes | ❌No |
✅Yes | ✅Yes | |
Knowledge Base | ✅Yes | ❌No |
Customer Forum | ✅Yes | ❌No |
Automation and Rules | ✅Yes | ❌No |
API | ✅Yes | ✅Yes |
Interactive Voice Response (IVR) | ✅Yes | ❌No |
Video Calls | ✅Yes | ❌No |
Unlimited History | ✅Yes | ❌No |
Unlimited Websites | ✅Yes | ✅Yes |
Unlimited Chat Buttons | ✅Yes | ❌No |
Unlimited Tickets/Mails | ✅Yes | ✅Yes |
Unlimited Call Recording | ✅Yes | ❌No |
Unlimited 24/7 Support | ✅Yes | ❌No |
Upgrade to a ticketing-based help desk system that supports all customer channels. You can also include email, live chat, a call center, a knowledge base, and social media – Twitter, Facebook, Instagram, WhatsApp and Viber. 24/7 support for all of our customers is included in every plan.
LiveAgent supports migration plugins for various software and we are currently working on a Lucep migration plugin. Stay tuned for more information!
Migrate your workflows into the LiveAgent without problems.
Migrate all your department and ticket tags.
Migrate tickets, attachments, user fields, and ticket fields.
Have a look at some perks you get when you make a switch to LiveAgent
24/7 support from our agents. We’re there whenever you need us.
Useful tools, more than 175 features and over 40 integrations. We have everything you need.
Get LiveAgent free forever or choose one of our three paid plans.
Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.
LiveAgent is the most reviewed and #1 rated help desk software for SMB. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
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Migrate your data from any of the below-listed software solution providers for free. Make the switch today. We’ve got you covered.
Migrating from Channels to LiveAgent?
Migrate to LiveAgent for an all-in-one help desk with ticketing, live chat, call center, and 24/7 support. Start your free trial today!
Moving from Extend to LiveAgent?
Switch from Extend to LiveAgent with ease! Experience top-rated multi-channel customer support software with a free 30-day trial. Seamlessly migrate your data and enjoy features like email, live chat, calls, and social media integrations. No credit card required. Join industry leaders like Huawei and BMW. Start your journey to outstanding customer service today!
Looking for a Groove alternative?
Switch to LiveAgent, the top Groove alternative! Enjoy 24/7 support, 179+ features, no setup fees, and a free 30-day trial. Try it now!"
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Discover LiveAgent, the top Front alternative with 24/7 support, no setup fees, and a free trial. Elevate your customer service now!
Join our community of happy clients and provide excellent customer support with LiveAgent.
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