Searching for a OneDesk alternative?

Discover why LiveAgent is the best OneDesk alternative on the market.

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Fed up with your help desk software?

Support your customers from one solution focused on helping you create a successful help desk. Stay connected to your customers with a multi-channel help desk that supports email, live chat, call center, customer portal and social media.

LiveAgent is a dedicated and easy to use solution ready to help you handle any incoming customer tickets. Keep reading to find out more about the LiveAgent tools, features and benefits, or go ahead and begin your free 30-day trial today.

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OneDesk vs LiveAgent at a glance

Feature	LiveAgent	OneDesk
Ticketing	✅Yes	✅Yes
Live Chat	✅Yes	✅Yes
Call Center	✅Yes	❌No
Self-Service	✅Yes	✅Yes
Facebook	✅Yes	❌No
Twitter	✅Yes	❌No
Instagram	✅Yes	❌No
Viber	✅Yes	❌No
WhatsApp	✅Yes	✅Yes
Knowledge Base	✅Yes	✅Yes
Customer Forum	✅Yes	✅Yes
Automation and Rules	✅Yes	✅Yes
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	❌No
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	✅Yes
Unlimited Websites	✅Yes	❌No
Unlimited Chat Buttons	✅Yes	❌No
Unlimited Tickets/Mails	✅Yes	✅Yes
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	❌No

The fastest live chat for your help desk

Live chat is an amazing tool for providing customer support. Increase customer engagement with our live chat’s proactive chat invitations, customize your chat buttons or prepare your answers before customers hit send.

Reply faster and solve issues efficiently with a live chat from LiveAgent. It’s supported by a variety of features and it’s lightning fast with chat displayed speeds at 2.5 seconds.

Try out our fully featured live chat

The ultimate multi-channel experience

Providing support across multiple channels is easy when you have the tool to back you up. LiveAgent comes with a ticketing system that gathers all communication into one place. After that it’s filtered, organized and served to customer support agents depending on priority and availability.

Organize your email ticketing, chats, calls, knowledge base articles and social media – Viber, WhatsApp, Facebook, Twitter and Instagram into one place and handle everything like a pro.

Provide support across all important customer channels

Facebook, Twitter, Instagram can be used for much more than sharing cat pics and funny memes. Social media have grown into a fully capable business channel, a marketing tool and yes, you guessed it – an efficient customer support channel.

Help and support your customers on social media with our unified multi-channel solution. Keep track of your social media channels. You can also add Viber to add another way for your customers to reach you.

LiveAgent support has your back

You can contact us 24/7 via email, live chat, phone or look through articles in our customer portal whenever you need some information. The LiveAgent Academy is free and full of useful things to learn about customer support and help desk software.

Join our happy customers and see why they decided to start using LiveAgent as their sole help desk solution.

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO

LiveAgent Product Tour | Live AgentP0Y0M0DT0H0M145S

Live AgentOctober 14, 2024

Join LiveAgent today

Have a look at the Tour video to see everything else LiveAgent has to offer. You can also browse through our affordable pricing plans to see which one suits your business.

Start your free 30-day trial today and provide customer support with LiveAgent. No credit card info required and no strings attached.