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Need a reliable telephony software?

Tired of dropping calls, long hold queues, and frustrated customers? Improve your service quality today by implementing telephony software!

Best telephony software ensures all inbound and outbound calls are logged, recorded, and routed to appropriate agents on your customer support team.

Intrigued? You should be! Forget call centers, telephony software is the future.

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What is telephony software?

Telephony software, also know as Voice over Internet Protocol (VoIP), uses internet-enabled devices to make and receive phone calls.

The term telephony software is often used interchangeably with call center software, as both solutions work using the same VoIP technology that facilitates calls by converting voices into digital signals that get compressed and sent over the internet.

Generally, businesses use telephony platforms and software because it allows them to make regional and international calls without paying a fortune to corporate telco companies. Intrigued? Check out our VoIP partners.

VoIP Partners

Why do businesses use telephony software?

Less expensive

Make and receive both international and regional phone calls without breaking the bank. All you have to do is pay a locally priced monthly subscription fee. No extra per-minute charges, no hidden fees.

Ideal for remote work

Because agents can use the phone software on virtually any device with an internet connection, the software is perfect for remote teams, or agents that work from home.

More reliable

Telephony software can help you provide a better service experience for your customers thanks to advanced features like call recording, call back options, call logging, and more.

LiveAgent's telephony software features

LiveAgent's advanced features, and efficient call management make LiveAgent many useful features make it one of the best telephony solutions available today.

Smart call routing

LiveAgent routes incoming calls to appropriate departments and agents by random or priority assignment.

Calls are only routed to agents that are currently online, and available to pick up calls.

IVR & call back options

LiveAgent gives you the option to build a custom IVR menu that includes a call back option.

You can either record your own IVR messages directly inside of LiveAgent, or upload generic pre-made IVR greetings and menu messages.

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Internal calls amongst colleagues

LiveAgent supports free internal calls (and chats!) between all your agents. All calls are browser based and happen in app. There’s no need to download any external software or third-party applications.

Personalized service with video calls

Need to talk to a customer one on one but they’re too far away? Start a video call! LiveAgent gives you the option to transfer all browser initiated calls into video calls.

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Call tracking, logs, and reports

Monitor the number of incoming and outgoing calls, see which agent answers most calls, how long each call takes, and many more metrics that will help you understand how you’re doing and how you can improve your customer service.

Unlimited call recordings

LiveAgent telephony software can store an unlimited number of call recordings. Every inbound and outbound call you make will be recorded and stored inside of LiveAgent.

If you ever need to access the recording for quality assurance, agent training, ticket hand offs or legal purposes, you can do so with a single click.

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Supports multiple call devices

LiveAgent telephony app supports multiple call devices including:

Head sets
Browsers
Mobile apps
Hardware phones
Softphones

LiveAgent mobile app

We’ve created a native app for both Android and iOS that integrates seamlessly with your web client.

Start providing customer service on the go with your portable phone software.

Why is LiveAgent's telephony software the right choice for you?

Easy to use cloud-based technology

LiveAgent is cloud-based and easy to set up and use. Start using our robust call center software within minutes, without involving your IT staff.

All-in-one multichannel platform

The telephony software is just a part of a more complex solution that enables you to easily manage tickets, emails, chats, calls, and social media messages.

Trusted by over 21,000 businesses

LiveAgent has been helping businesses provide the best customer service possible since 2004. Join the LiveAgent family, and find out why we’re the #1 rated help desk software for small and medium-sized businesses.

Fully multilingual software

Our customer success software is used worldwide and comes with full to partial multilingual support. It offers 40+ app languages and allows you to fully customize every special letter or letter accent in the application.

Tired of switching between phones, chats, emails, and other communication tools?

You won’t have to! LiveAgent is a unique piece of software integrating multiple communication channels under one roof with affordable and transparent pricing. Don’t pay additional fees just for using a call center. Compare our omni-channel solution with the rest of the market providers.

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