The #1 telephony software

Discover how easy it can be to provide professional call support.

✓ No setup fee
✓ Customer service 24/7
✓ No credit card required
✓ Cancel any time

Get Started | 1 month free Watch video

Used by

Home | Telephony software

Need a reliable telephony software?

Tired of dropping calls, long hold queues, and frustrated customers? Improve your service quality today by implementing telephony software!

Best telephony software ensures all inbound and outbound calls are logged, recorded, and routed to appropriate agents on your customer support team.

Intrigued? You should be! Forget call centers, telephony software is the future.

Start Free Trial

14 or 30 days free trial No Credit Card required

.ladesk.com

Choose your region (datacenter location)

Americas (US)

Europe & Africa (EU)

Asia & Pacific (SG)

Data centre changes are not possible after account creation.

Send me product updates and other promotional offers.

By signing up, I accept T&C and Privacy Policy.

What is telephony software?

Telephony software, also know as Voice over Internet Protocol (VoIP), uses internet-enabled devices to make and receive phone calls.

The term telephony software is often used interchangeably with call center software, as both solutions work using the same VoIP technology that facilitates calls by converting voices into digital signals that get compressed and sent over the internet.

Generally, businesses use telephony platforms and software because it allows them to make regional and international calls without paying a fortune to corporate telco companies. Intrigued? Check out our VoIP partners.

VoIP Partners

Why do businesses use telephony software?

Less expensive

Make and receive both international and regional phone calls without breaking the bank. All you have to do is pay a locally priced monthly subscription fee. No extra per-minute charges, no hidden fees.

Ideal for remote work

Because agents can use the phone software on virtually any device with an internet connection, the software is perfect for remote teams, or agents that work from home.

More reliable

Telephony software can help you provide a better service experience for your customers thanks to advanced features like call recording, call back options, call logging, and more.

LiveAgent's telephony software features

LiveAgent's advanced features, and efficient call management make LiveAgent many useful features make it one of the best telephony solutions available today.

Call Center Software Demo LiveAgent | Live AgentP0Y0M0DT0H0M279S

Youtube video: Call Center Software Demo LiveAgent

Live AgentOctober 14, 2024

Smart call routing

LiveAgent routes incoming calls to appropriate departments and agents by random or priority assignment.

Calls are only routed to agents that are currently online, and available to pick up calls.

IVR & call back options

LiveAgent gives you the option to build a custom IVR menu that includes a call back option.

You can either record your own IVR messages directly inside of LiveAgent, or upload generic pre-made IVR greetings and menu messages.

Free Trial

IVR & CALLBACK FEATURE DEMO LiveAgent | Live AgentP0Y0M0DT0H0M217S

Youtube video: IVR & CALLBACK FEATURE DEMO LiveAgent

Live AgentOctober 14, 2024

Internal calls amongst colleagues

LiveAgent supports free internal calls (and chats!) between all your agents. All calls are browser based and happen in app. There’s no need to download any external software or third-party applications.

Personalized service with video calls

Need to talk to a customer one on one but they’re too far away? Start a video call! LiveAgent gives you the option to transfer all browser initiated calls into video calls.

Free trial

Call tracking, logs, and reports

Monitor the number of incoming and outgoing calls, see which agent answers most calls, how long each call takes, and many more metrics that will help you understand how you’re doing and how you can improve your customer service.

Unlimited call recordings

LiveAgent telephony software can store an unlimited number of call recordings. Every inbound and outbound call you make will be recorded and stored inside of LiveAgent.

If you ever need to access the recording for quality assurance, agent training, ticket hand offs or legal purposes, you can do so with a single click.

Free trial

Supports multiple call devices

LiveAgent telephony app supports multiple call devices including:

Head sets
Browsers
Mobile apps
Hardware phones
Softphones

LiveAgent mobile app

We’ve created a native app for both Android and iOS that integrates seamlessly with your web client.

Start providing customer service on the go with your portable phone software.

Why is LiveAgent's telephony software the right choice for you?

Easy to use cloud-based technology

LiveAgent is cloud-based and easy to set up and use. Start using our robust call center software within minutes, without involving your IT staff.

All-in-one multichannel platform

The telephony software is just a part of a more complex solution that enables you to easily manage tickets, emails, chats, calls, and social media messages.

Trusted by over 21,000 businesses

LiveAgent has been helping businesses provide the best customer service possible since 2004. Join the LiveAgent family, and find out why we’re the #1 rated help desk software for small and medium-sized businesses.

Fully multilingual software

Our customer success software is used worldwide and comes with full to partial multilingual support. It offers 40+ app languages and allows you to fully customize every special letter or letter accent in the application.

Tired of switching between phones, chats, emails, and other communication tools?

You won’t have to! LiveAgent is a unique piece of software integrating multiple communication channels under one roof with affordable and transparent pricing. Don’t pay additional fees just for using a call center. Compare our omni-channel solution with the rest of the market providers.

Compare alternatives

3,000+ Trustpilot | GetApp | G2 crowd reviews

Migrate to LiveAgent telephony software today

What do our clients have to say about us?

Related Articles to Telephony software

Help desk software

Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon.

LiveAgent's call recording software can store an unlimited number of call recordings. Access them at any time for legal or quality assurance purposes.

Professional call recording software

Discover LiveAgent's top-rated call recording software for 2024, offering crystal-clear sound, unlimited recordings, and no setup fees. Perfect for quality assurance, legal protection, and agent training. Enjoy a free 30-day trial with no credit card required. Join industry leaders like Forbes and Airbus in optimizing your customer service with our easy-to-use, all-in-one platform. Start today!

Get ahead with customer interaction software today. Stay on top of all customer requests and improve customer experience on all channels.

Keep it clear with customer interaction software

Discover the best customer interaction software for 2024 with LiveAgent. Enjoy personalized support experiences across all touchpoints, with no setup fees, 24/7 customer service, and a free trial—no credit card required. Streamline your communication with an omnichannel dashboard, real-time social media support, and a virtual call center. Enhance productivity with automation, gamification, and insightful reports. Trusted by Forbes, Airbus, and more, LiveAgent integrates all your communication channels seamlessly. Start your free trial today!

Self-service software

Discover the best customer self-service software of 2024 with LiveAgent. Enhance customer satisfaction and cut costs by automating support processes, offering 24/7 assistance through ticketing, live chat, call center management, and customer portals. Compare top providers like Zoho Desk, Intercom, and Help Scout for optimal business solutions. Explore features, pricing, and benefits to revolutionize your customer support experience today.