Customer service representative resume template

[Name] [Surname],

Customer service representative at [company name].

[Name] is a customer service representative with [number] years of experience.

In [his/her/their] role, [he/she/they] provide[s] excellent customer service by handling customer inquiries and complaints in a professional and efficient manner.

[He/She/They] [has/have] a proven track record of resolving customer issues quickly and effectively, and is always willing to go the extra mile to ensure customer satisfaction.

[Name] is a valuable asset to any customer service team, and would be an excellent addition to yours.

Attached is their resume for your review.

Thank you for your time and consideration.

[Name] [Surname]

[Address] [Phone Number]

[Email]

Objective:

To obtain a customer service position where I can use my customer service skills to resolve customer issues.

Experience:

[Company name] [dates worked] [job title]

• handled customer complaints and resolved issues in a timely manner
• answered customer questions and provided information about products and services
• maintained customer records and updated customer information in the database

Education:

[School name] [school degree type] [graduation date]

Skills:

• strong customer service skills
• excellent communication skills
• ability to resolve customer issues
• proficient in Microsoft Office
• familiar with customer service software

References:

[Name] [Surname]
[Relationship to you]
[Phone Number]
[Email]

[Name] [Surname]

[Address] [Phone Number] [Email Address]

Professional Summary:

[Number] years as a customer service representative with extensive experience level in [type of customer service]. Proven ability to handle customer inquiries and complaints in a professional and efficient manner. Committed to resolving customer issues quickly and effectively.

Work History:

• [Job title] at [Company name], [dates of employment]

In this role, I was responsible for handling customer inquiries and complaints. I provided information about products and services and maintained customer records. I also updated customer information in the database.

• [Job title] at [Company name], [dates of employment]

In this role, I was responsible for creating customer orders and processing customer payments. I also provided customer service by answering customer questions and resolving customer issues.

• [Job title] at [Company name], [dates of employment]

In this role, I was responsible for managing customer accounts. I provided customer service by handling customer inquiries and complaints. I also updated customer information in the database.

Education:

• [School name], [degree type] [graduation date]

Skills and Qualifications:

• excellent customer service skills
• ability to handle difficult customer service inquiries and complaints
• strong and effective communication and interpersonal skills
• ability to work independently and as part of a team
• computer literate with experience using customer service software programs
• flexible and adaptable to change
• willingness to learn new things

References:

• [Name] [Surname], [relationship to you], [phone number], [email address]
• [Name] [Surname], [relationship to you], [phone number], [email address]

[Name] [Surname]

[Address] [Phone Number] [Email Address]

Customer service representative with [number] years of experience in [type of customer service]. Proven ability to resolve customer complaints in [timeframe] or less. Commended by management for [skill]. Bilingual in [language] and [language].

Professional experience:

[Company Name] | [City, State]

Customer service representative | [start date]-[end date]:

• maintained customer satisfaction ratings above [X]%
• answered customer inquiries and resolved customer complaints in [timeframe] or less
• demonstrated [skill] by handling [type of customer service issue]
• bilingual in [language] and [language], which allowed me to resolve customer complaints from a diverse customer base

[Company Name] | [City, State]

Customer service manager | [start date]-[end date]:

• ran a customer service team of [Y] customer service representatives
• successfully resolved customer complaints and maintained customer satisfaction ratings above [X]%
• managed a budget of [amount] for customer service operations

Education:

• [Name of Institution] | [City, State]
• Bachelor’s degree in [Field of Study]
• GPA: [GPA]
• coursework related to customer service, including [course name and description]

Skills:

• well organized
• communication
• [skill]
• [skill]
• bilingual in [language] and [language]

Certifications:

[Name of Certification] | [Issuing Organization] | [Date Earned/Expiration Date]

Additional skills:

• driving license
• first Aid and CPR certified

Customer Service Representative

[Name] [Address] [Phone number] [Email address]

Career Objective Statement:

Seeking a job position as a customer service representative in a company that offers an opportunity for career growth. I believe that customer satisfaction is of the utmost importance. I have successfully demonstrated my skills in several previous positions. I am a people person and I have the ability to build relationships with customers.

Work Experience:

Customer Service Specialist

[Company Name] | [City, State]
[Date] – [Date]

• managed customer service for [type of customer service]
• answered customer inquiries and resolved customer complaints in [timeframe] or less
• demonstrated [skill] by handling [type of customer service issue]
• built customer relationships by providing [type of customer service]

Customer Service Assistant

[Company Name] | [City, State]
[Date] – [Date]

• maintained customer satisfaction ratings above [X]%
• filled customer orders and processed customer returns
• received customer payments and processed customer refunds
• demonstrated [skill] by handling [type of customer service issue]

Education:

• [Name of Institution] | [City, State]
• Bachelor’s degree in [Field of Study]
• GPA: [GPA]

Skills:

• communication
• [skill]
• [skill]

Certifications:

• [Name of Certification] | [Issuing Organization] | [Date Earned/Expiration Date]

Additional skills:

• language: [language]
• interpersonal skills
• comfortable working with computers
• make customer service my top priority at all times
• work well under pressure in a fast-paced environment
• maintain a high level of customer satisfaction by providing [type of customer service]

[Name]
[Address]
[Phone number]

Objective

To secure a customer service position in a company that offers opportunities for advancement.

Summary of Qualifications:

• customer service resume template – at least [X] years of experience, with increasing levels of responsibility
• proven ability to handle customer complaints and resolve problems in a calm and efficient manner
• strong communication and interpersonal skills
• ability to work independently as well as part of a team
• proficient in [insert customer service software programs here]

Professional Experience:

[Insert customer service experience here]

I am looking for a customer service position in a company that offers opportunities for advancement. I have at least [X] years of experience, with increasing levels of responsibility. I have a proven ability to handle customer complaints and resolve problems in a calm and efficient manner. I also have strong communication and interpersonal skills. I am able to work independently as well as part of a team. Finally, I am proficient in [insert customer service software programs here].

References:

[Name]
[Phone number]
[Email address]

Customer Service Specialist

[Name]
[Address]
[Phone number]

My Goal:

To obtain a customer service position in which I can use my strong communication and interpersonal skills to resolve customer complaints. With my [insert customer service experience here], I am confident that I can be an asset to any company.

Summary of Qualifications:

• over [X] years as customer service representative
• strong customer service and interpersonal skills
• ability to work independently as well as part of a team
• proven ability to resolve customer complaints in a calm and efficient manner
• proficient with Microsoft Office applications and [insert customer service software programs here]

Work Experience:

[Job role] [Company] [Date range]
At [Company], I was in charge of [ customer service responsibilities]. On a daily basis, I used my strong customer service skills to [resolve customer complaints/ handle customer inquiries/ provide customer support]. I was also responsible for [other customer service duties as needed].

References: [Name] [Phone number] [Email address]

[Job role] [Company] [Date range]
At [Company], I was in charge of customer service. I was responsible for handling customer inquiries and complaints. I provided excellent customer service and resolved customer issues over live chat. I also assisted with sales and marketing initiatives.
In my previous role as a [job title] at [company], I gained valuable experience in customer service. I was able to resolve customer issues quickly and efficiently. I also developed strong customer service skills.

Customer Service Skills:

• Google Workspace knowledge
• exceptional written and verbal communication skills
• high level of accuracy and attention to detail
• Spanish B2, Chinese A1 helpful for customer service
• work well under pressure in a fast-paced environment

[Name] [Surname]

Customer Service Rep

Personal Info: [Address] | [Phone number] | [Email address]

Professional Experience:

[Company] [Date range]

[Job role]
• overseeing customer support strategy
• answering customer inquiries
• resolving customer complaints
• providing customer support
• identifying customer service improvement opportunities
• managing a customer service team

[Company] [Date range]

[Job role]
• creating customer support policy
• running customer support training
• decreasing customer support ticket volume by [% or number]
• hiring and managing customer support team
• successfully decreased customer support ticket volume by [% or number]
• created customer service strategy that achieved a [% or number] customer satisfaction rating
• managed a customer service team of [X] people

Education & Certification:

• languages: [insert languages here]
• [Degree] [Field of study] [Graduation date]

Skills & Competencies:

• analytical skills
• problem-solving skills
• customer service orientation
• interpersonal skills
• leadership skills
• communication skills (written and verbal)
• flexibility/adaptability

[Name] [Surname]

Customer Service Agent

Personal Info: [Address] | [Phone number] | [Email address]

Professional Experience

[Company] [Date range]

[Job role]
My responsibilities:

• assisted customers with inquiries and complaints
• provided customer support
• resolved customer issues
• handled customer chats
• trained new customer service agents

[Company] [Date range]

[Job role]
My responsibilities:

• monitored customer service metrics (e.g. first call resolution rate, customer satisfaction score)
• identified customer service improvement opportunities
• devised and ran customer service training
• managed a customer service team of [X] people

Education & Certification:

• Customer Service Certificate [Date]
• [Degree] in [Field of study] [Graduation date]

Skills & Competencies:

• finished [title] customer service training
• fluent in [language] and [language]
• exceptional customer service skills
• strong written and verbal communication skills
• able to work well under pressure in a fast-paced environment
• analytical and problem-solving skills

References:

• [Name], [contact details]

[Name] [Surname]
[Address]
[Contact Details]

OBJECTIVE

To secure a customer service position in a company that offers stellar customer service and where I can use my customer service skills to everyone´s advantage.

EDUCATION

[Name of Institution]
[Location]
[Degree Type]
[Graduation Year]

SKILLS AND ABILITIES

• outstanding customer service skills
• ability to handle customer complaints in a professional manner
• excellent communication skills
• strong organizational skills
• ability to work well under pressure

WORK EXPERIENCE

[Name of Company]
[Location]
[Position Title]
[Date Started – Date Finished/Present] [Description of Duties and Responsibilities]

REFERENCES

Available on request.

PROJECTS UNDERTAKEN

• [Name of Project] [Description of Project]
• [Name of Project] [Description of Project]
• [Name of Project] [Description of Project]

ADDITIONAL INFORMATION

• [Interests/Hobbies]
• [Languages Spoken]
• [IT Skills]
• [Driving License – type]

DECLARATION

I confirm that the information given in this application is, to the best of my knowledge, true and accurate. I understand that if I am employed, giving false or misleading information could result in dismissal.

[Signature] [Date]

[Name] [Surname]

Profile:

A customer service professional with over [X] years of experience in a variety of customer service and support roles. Proven ability to build rapport with customers and provide them with the highest level of service. Committed to resolving customer queries in a timely and efficient manner.

Employment history:

[Date] to [present] – [Name of company]
Customer Service Call Center Representative

• answered customer queries via phone, email, and live chat
• processed customer orders and returns
• updated customer accounts on the internal CRM system
• created weekly reports on customer service KPIs

[Date] to [Date] – [Name of company]
Customer Service Advisor

• ran internal customer service training sessions
• assisted with the roll-out of a new customer service software system
• conducted customer satisfaction surveys

[Date] to [Date] – [Name of company]
Helpdesk Analyst

• logged and tracked IT support customer requests
• provided first line IT support to customers
• created user manuals for internal systems

Education:

[Date] – [Name of institution]
[Degree]

References:

[Name] [Surname]
[Position]
[Organisation]
[Phone number]
[Email address]

Skills:

• customer service
• customer support
• problem-solving
• order processing
• live chat
• data entry
• CRM systems
• report writing

Language skills:

• [Mother tongue] – native speaker
• [Other language] – [level]

[Name] [Surname]

Customer Service Assistant

Meticulous, customer-oriented Customer Service Assistant with [X] years in customer service and sales environments. Track record of maintaining customer satisfaction and contributing to company success with exceptional communication and problem-solving skills. Proven ability to work both independently as well as part of a team.

Work experience:

[Date] to [present] – [Name of company]
Customer Service Assistant

• receive and process customer orders
• provide product information and recommendations
• resolve customer complaints in a professional manner
• maintain up-to-date knowledge of products and services
• update customer records on internal systems

[Date] to [Date] – [Name of company]
Sales Assistant

• assisted customers with product selection
• processed customer payments
• maintained clean and organized sales floor
• restocked shelves as needed

[Date] to [Date] – [Name of company]
Telemarketer

• conducted outbound customer calls to promote products and services
• generated customer interest and qualified leads
• maintained customer contact lists

Education:

[Date] – [Name of institution]
High School Diploma

Skills:

• customer service
• sales
• customer satisfaction
• product knowledge
• problem-solving
• data entry
• Microsoft Office

Certificates:

• [Name of certificate] – [Date]

References:

• [Name] [Surname]
• [Position]
• [Organisation]
• [Phone number]
• [Email address]

[Your name]
[Address]
[Phone number]
[Email address]

Objective:

A customer service position in a company that values customer satisfaction and provides opportunities for career advancement.

Skills:

• [X] years of customer service experience
• excellent written and verbal communication skills
• ability to build rapport with customers
• strong problem-solving skills
• proficient in data entry and Microsoft Office applications

Work Experience:

[Date] to [present] – [Name of company]
Customer Service Representative

• designated customer service representative for [X] clients
• responded to customer inquiries via phone, email, and live chat
• designed and implemented customer service policies
• generated reports on customer satisfaction levels
• trained new customer service representatives

[Date] to [Date] – [Name of company]
Customer Service Manager

• supervised a team of [X] customer service representatives
• monitored CS metrics and provided constructive feedback to employees
• conducted CS training for new hires
• resolved customer complaints in a timely manner

Education:

[Date] – [Name of institution]

Awards & Acknowledgements:

• [Name of award] – [Year]

References:

[Name] [Surname]
[Position]
[Organisation]
[Phone number]
[Email address]

[Initials] | [Name] [Surname]

Professional Summary:

A customer service professional with [X] years of experience in the [Industry] industry. Proven ability to handle customer inquiries and complaints in the [City/State] area. Track record of reducing customer churn by [Y]%. Experienced in using [Software Program(s)] and [Hardware].

Skills:

• customer service
• [Industry] industry
• [City/State] area
• [Software Program(s)]
• [Hardware]

Work History:

• [X] years in customer service
• Company Name], [City, State]
• [Position Title]
• [Dates Employed]
• [Job description]
• [Duties]

Education:

• [Highest Level of Education Attained]
• [Name] School, [City, State]
• Graduated [Date]
• GPA: [X/Y or X%]

Additional Skills and Certifications:

• [Skill]
• [Certification]

Hobbies and Interests:

• [Hobby]
• [Interest]