Looking for a Tidio alternative?

Discover why LiveAgent is the best Tidio alternative on the market.

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Fed up with your help desk software?

Switch to our multi-channel customer communication software and let your customers reach you conveniently via their favorite channels. Improve your customer interactions with email ticketing, live chat, social media, call center or knowledge base.

Everything is available in one unified system made for convenient use. Start your free trial today and improve customer satisfaction further with LiveAgent.

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Tidio vs LiveAgent at a glance

Feature	LiveAgent	Tidio
Ticketing	✅Yes	✅Yes
Live Chat	✅Yes	✅Yes
Call Center	✅Yes	❌No
Self-Service	✅Yes	✅Yes
Facebook	✅Yes	✅Yes
Twitter	✅Yes	❌No
Instagram	✅Yes	✅Yes
Viber	✅Yes	❌No
WhatsApp	✅Yes	✅Yes
Knowledge Base	✅Yes	❌No
Customer Forum	✅Yes	✅Yes
Automation and Rules	✅Yes	✅Yes
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	❌No
Video Calls	✅Yes	✅Yes
Unlimited History	✅Yes	✅Yes
Unlimited Websites	✅Yes	✅Yes
Unlimited Chat Buttons	✅Yes	✅Yes
Unlimited Tickets/Mails	✅Yes	❌No
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	✅Yes

The fastest chat tool on the market

Chat service is a fast and reliable option for customer communication. LiveAgent’s live chat is the fastest on the market, with chat displayed speeds at 2.5 seconds. It’s also supported by great features that can improve customer engagement and agent productivity.

Real-time typing-view lets you see what your customers are typing before they hit send, while proactive chat invitations encourage customers to contact you. Have a look at the full list of features or try them out.

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Handle chat conversations like a pro with our chat platform

Solve customer queries via more channels

Tidio chat is an amazing tool for providing customer support. However, not every help desk can rely on just chat to provide amazing customer support. That’s why LiveAgent offers email ticketing, live chat, call center, customer portal, Viber, WhatsApp and social media – Facebook, Twitter and Instagram.

Build better customer relationships and let your customers reach you from every important online place. Try it out today and see how you can improve your help desk with multi-channel ticketing.

Start your free trial

Customer experience management made easier

LiveAgent is backed up by advanced features for every tool and communication channel you have available in your plan. Manage your contacts, and use advanced filtering to sort through incoming messages from your customers. Create custom IVR trees for your call center.

Make custom chat and call buttons or adjust your branding and article style in your customer portal. Have a look at the full list of features to see what you can do with LiveAgent.

We can show you amazing user experience

We understand that providing customer support can be a difficult job when there’s no one to help you. That’s why our customer support is available 24/7 for everyone who wants to learn something new or needs help with solving an issue.

LiveAgent has many happy customers and you can become one too. Start your free trial today and see how we do it or have a look at our reviews and read why customers switched to LiveAgent.

LiveAgent vs. Tidio comparison

Check out how we compare to Tidio based on customer reviews on Capterra

Current as of 03/11/2025

See how LiveAgent has boosted the productivity of our clients:

It’s a pleasure to have a great portal that improves our customer service.
Roman Bosch , Partly
LiveAgent empowers our agents to provide better, faster, and more accurate support.
Christine Preusler , HostingAdvice
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Karl Dieterich , Covomo
We have been using LiveAgent since August and we are really satisfied with it.
Hendrik Henze , HEWO Internetmarketing
Since we are using LiveAgent our response time improved by 60%.
Razvan Sava , Webmaster Deals
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Taras Baca , XperienceHR
I have to say, I have never experienced such a professional customer approach.
Andrej Ftomin , TAZAR Group
We find LiveAgent to be the best live chat solution by far.
Matt Janaway , The Workplace Depot
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Viviane Carter , CSI Products
With LiveAgent we’re able to give our customers support wherever they are.
Christian Lange , Lucky-Bike
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Jens Malmqvist , Projure
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Catana Alexandru , Websignal
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Jan Wienk , All British Casino
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Allan Bjerkan , Norske Automaten
We like it because it is easy to use and offers great functionality, such as useful reporting features.
Sissy Böttcher , Study Portals
We love LiveAgent - it makes supporting our customers easy.
Peter Koning , TypoAssassin
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Aranzazu F , Factorchic
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Rick Nuske , MyFutureBusiness
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Vojtech Kelecsenyi , 123-Nakup
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Rafael Kobalyan , Betconstruct
We’ve been using LiveAgent since 2013. We can't imagine working without it.
Martin Drugaj , Atomer
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Ivan Golubović , AVMarket
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Rustem Gimaev , Antalya Consulting Language Center
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Randy Bryan , tekRESCUE
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Timothy G. Keys , Marietta Corporation
The support team always responded promptly with quick to implement solutions.
Mihaela Teodorescu , eFortuna
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Hilda Andrejkovičová , TrustPay
We see LiveAgent as a great tool for communicating with customers.
Alexandra Danišová , Nay
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Samuel Smahel , m:zone
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
David Chandler , Volterman

See why our Customers Chose LiveAgent over Tidio

Platform	Capterra Rating	Number of Reviews	Integrations	Free Version	Free Trial	Price Range
LiveAgent	4.7/5	1,500+	220+	✅Yes	✅Yes	$15/agent/m
LiveChat	4.7/5	1,400+	200+	❌No	✅Yes	$20/agent/m
Pure Chat	4.5/5	400+	1,000+	❌No	✅Yes	$39/agent/m
Userlike	4.6/5	200+	30+	✅Yes	✅Yes	€90/agent/m
Tidio	4.7/5	400+	40+	❌No	✅Yes	$29/agent/m

Feel free to check out what other customers are saying about LiveAgent. LiveAgent has collected more than 2800 reviews on various software marketplaces like Capterra, Trustpilot, GetApp, G2, Software Advice.