Looking for a Tidio alternative?

Discover why LiveAgent is the best Tidio alternative on the market.

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Fed up with your help desk software?

Switch to our multi-channel customer communication software and let your customers reach you conveniently via their favorite channels. Improve your customer interactions with email ticketing, live chat, social media, call center or knowledge base.

Everything is available in one unified system made for convenient use. Start your free trial today and improve customer satisfaction further with LiveAgent.

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Tidio vs LiveAgent at a glance

Feature	LiveAgent	Tidio
Ticketing	✅Yes	❌No
Live Chat	✅Yes	✅Yes
Call Center	✅Yes	❌No
Self-Service	✅Yes	❌No
Facebook	✅Yes	✅Yes
Twitter	✅Yes	❌No
Instagram	✅Yes	❌No
Viber	✅Yes	✅Yes
WhatsApp	✅Yes	✅Yes
Knowledge Base	✅Yes	❌No
Customer Forum	✅Yes	❌No
Automation and Rules	✅Yes	❌No
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	❌No
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	✅Yes
Unlimited Websites	✅Yes	✅Yes
Unlimited Chat Buttons	✅Yes	✅Yes
Unlimited Tickets/Mails	✅Yes	❌No
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	✅Yes

The fastest chat tool on the market

Chat service is a fast and reliable option for customer communication. LiveAgent’s live chat is the fastest on the market, with chat displayed speeds at 2.5 seconds. It’s also supported by great features that can improve customer engagement and agent productivity.

Real-time typing-view lets you see what your customers are typing before they hit send, while proactive chat invitations encourage customers to contact you. Have a look at the full list of features or try them out.

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Handle chat conversations like a pro with our chat platform

Solve customer queries via more channels

Tidio chat is an amazing tool for providing customer support. However, not every help desk can rely on just chat to provide amazing customer support. That’s why LiveAgent offers email ticketing, live chat, call center, customer portal, Viber, WhatsApp and social media – Facebook, Twitter and Instagram.

Build better customer relationships and let your customers reach you from every important online place. Try it out today and see how you can improve your help desk with multi-channel ticketing.

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A help desk platform with intelligent message routing

Customer experience management made easier

LiveAgent is backed up by advanced features for every tool and communication channel you have available in your plan. Manage your contacts, and use advanced filtering to sort through incoming messages from your customers. Create custom IVR trees for your call center.

Make custom chat and call buttons or adjust your branding and article style in your customer portal. Have a look at the full list of features to see what you can do with LiveAgent.

Pioneering software

Did you know?

Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. As of 2023, LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.

30%

Generate more revenue

Create memorable customer experiences that boost revenue.

97%

Improve satisfaction

Delight your customers with lightning-fast responses.

16×

Boost customer value

Make more sales by keeping your customers loyal to your brand.

Make your business goals a reality

We can show you amazing user experience

We understand that providing customer support can be a difficult job when there’s no one to help you. That’s why our customer support is available 24/7 for everyone who wants to learn something new or needs help with solving an issue.

LiveAgent has many happy customers and you can become one too. Start your free trial today and see how we do it or have a look at our reviews and read why customers switched to LiveAgent.

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO

LiveAgent Product Tour | Live AgentP0Y0M0DT0H0M145S

Live AgentOctober 14, 2024

Ready to try our customer support platform?

Improve your conversations with customers today and start your free 30-day trial. No strings attached and no credit card information is required to do so. Would you like to learn more? Have a look at our webpage and browse through to get more information about LiveAgent. Make sure to watch our tour video to see LiveAgent in action.

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